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Customer support representative

City of residence:
Lviv
Ready to work:
Remote

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Anna Lazovska
Remote Customer Support Specialist with 1 year of experience supporting customers across USA, EU and
Canada via email and phone. Experienced in high-volume ticket environments, SLA compliance, issue
resolution, and OTRS ticketing system. Strong remote work discipline and customer-focused approach.

CONTACT Email:[open contact info](look above in the "contact info" section)
Telegram: @luvv1e

PROFESSIONAL Customer Support Service Operator (February 2025 - January 2026)
EXPERIENCE
SkyCall

Provided remote customer support via email and phone to international customers.
Managed high-volume ticket queues using OTRS ticketing system.
Maintained SLA compliance and response time standards.
Resolved shipping, customs, and payment-related issues.
Processed refunds, reshipments, cancellations, and substitutions.
Escalated complex cases to Technical and Financial departments.
Maintained detailed ticket documentation.
Monitored USPS and international tracking systems.

Freelance Writer (August 2023 - March 2024)
4writers.net

Communicated with international clients in English.
Managed multiple deadlines in a remote setting.
Delivered content following APA and MLA standards.
Maintained consistent client satisfaction.

V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
EDUCATION

Bachelor's Degree in English and German Philology (completed 2026)
Faculty of Foreign Languages

OTRS (Ticketing System) Email Communication Platforms
SKILLS
Ticket Management Order & Shipping Tracking Systems
Microsoft Word (Advanced Writing) Basic Reporting Tools
Google Docs Multitasking skills & Problem-solving

English (B2)
LANGUAGES
German (A2)
Ukrainian (Native)
Russian (Native)

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/10797252/