Тетяна

Tetiana Ponomaryova
Email: [open contact info](look above in the "contact info" section)

Phone: [open contact info](look above in the "contact info" section)

Professional Summary
Results-driven Project Management and Sales Support professional with experience in
international customer communication, account coordination, order management, and
operational support within the textile and fashion industry. Strong organizational,
analytical, and multitasking abilities with proven experience managing projects,
supporting sales operations, and maintaining long-term client relationships in
fast-paced international environments.

Work Experience

Sales Account Assistant | Green Cotton Group | 2024 – Present
• Support sales account management and customer communication

• Coordinate orders, deliveries, and customer requests

• Monitor sales-related documentation and reporting

• Cooperate with suppliers, logistics, and internal departments

• Assist in pricing calculations and sales performance tracking

• Build and maintain strong relationships with international clients

• Ensure timely and accurate delivery of products and services

Project Manager | Green Cotton Group | 2021 – Present
• Coordinate and manage multiple projects simultaneously

• Monitor timelines, production processes, and order progress

• Communicate with international customers, suppliers, and internal teams

• Prepare reports, documentation, and operational updates

• Identify and resolve project-related issues efficiently

• Support process optimization and workflow improvements

• Ensure projects are completed according to deadlines and quality standards

Customer Service Manager | No Man’s Label EU | 2020 – 2021
• Managed customer orders and monitored order processing

• Coordinated fabric and accessories deliveries with suppliers

• Maintained communication with international customers and clients

• Prepared reports and monitored sales-related documentation

• Ensured timely delivery of products and services

• Resolved customer issues and provided effective solutions

• Supported sales management with pricing calculations and account monitoring

• Conducted market research to identify growth opportunities and improve sales
performance

• Managed large volumes of emails and daily communication

Education
Master’s Degree in Management

Lviv State University of Internal Affairs | 2020 – 2022

Bachelor’s Degree in Foreign Languages

Ivan Franko National University of Lviv | 2014 – 2019

Professional Skills
• Project Management

• Sales & Account Support

• Customer Relationship Management

• International Client Communication

• Order Tracking & Coordination

• Problem Solving & Conflict Resolution

• Administrative & Organizational Skills

• Multitasking & Time Management

• Reporting & Documentation

• Negotiation & Communication Skills

• Process Coordination

• Attention to Detail
Technical Skills
• Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Reporting & Documentation

• Office Administration

• CRM & Customer Communication Tools

Languages
• Ukrainian — Native / C2

• English — Upper-Intermediate / B2

• German — Elementary / A1