Оксана
Customer support representative
- Considering positions:
- Customer support representative, диспетчер, Customer support manager, Sales assistant, спеціаліст з маркування даних
- Age:
- 31 years
- City of residence:
- Mykolaiv
- Ready to work:
- Mykolaiv, Remote
Contact information
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You can get this candidate's contact information from https://www.work.ua/resumes/11021107/
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Date of birth: 24.02.1995
Mykolaiv, Ukraine
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EXPERIENCE
Office Manager, December 2025-May 2026 (9:00-16:00 Kyiv time)
Black Sea Yachts shipyard LLC, on-site position
Mykolaiv, Ukraine
● Managing daily office operations and administrative processes
● Coordinating schedules, meetings, and internal communications
● Maintaining documentation, contracts, and records
● Handling correspondence, calls, and inquiries from clients and partners
Safety Manager (ELD support), December 2024 – present time (18:00-2:00 Kyiv
time)
VLine Inc, remote position
Mykolaiv, Ukraine
● Monitoring and enforcing HOS compliance to reduce operational risks.
● Delivering specialized app support, optimizing driver safety scores.
● Reviewing logbook entries for accuracy and completeness.
Customer Support Manager/Dispatcher, September 2019 – October 2024
Power On Appliance Repair, remote position
Mykolaiv, Ukraine
● Assisted customers with claims for appliance repair services, ensuring prompt
and efficient service delivery.
● Ensured smooth cooperation with Choice Home Warranty, a leading provider of
home warranty services in the USA.
● Dispatched technicians, optimizing workflow and reducing service delays.
● Managed the company’s Google Business account, enhancing the online
presence and reputation of the company.
Safety Manager, September 2017 – August 2019
Delta Express Inc, on-site position
Mykolaiv, Ukraine
● Ensured the company's compliance with Hours of Service (HOS) regulations in
the USA, minimizing the risk of violations.
● Provided technical support as a fleet manager using the KeepTruckin software,
improving driver safety compliance scores.
● Collaborated closely with drivers to enhance their adherence to safety standards,
resulting in improved overall compliance.
EDUCATION AND CERTIFICATION
Management, Bachelor’s degree
Mykolayiv National Agrarian University,
Mykolaiv, Ukraine
Languages: Ukrainian (Native), English (B2), Italian (B1).
KEY SKILLS
Customer Relations | Service Dispatch Coordination | Fleet Safety & HOS
Compliance | Technical Support | Business Communication | Fluent Spoken
English
More resumes of this candidate
Considering positions: Менеджер з підтримки клієнтів, Асистент керівника
Mykolaiv
Оксана Гукаленко Миколаїв, Україна НАВИЧКИ • Підтримка клієнтів • Надання технічної підтримки • Контроль дотримання стандартів безпеки • Диспетчеризація та координація роботи сервісних працівників...
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The candidate's resume is posted at https://www.work.ua/resumes/11021107/