Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11095374/

Work experience

Customer support representative

from 02.2024 to 09.2025 (1 year 8 months)
MigWay Inc., Remote (Transportation and logistics)

*Responding to customer inquiries via phone, email, live chat, or social media
*Providing accurate information about products, services, pricing, or policies
*Resolving customer complaints and issues in a calm, professional, and timely manner
*Escalating complex issues to the appropriate department when necessary
*Maintaining detailed and accurate customer records in the system (CRM)
*Following up with customers to ensure issues are fully resolved
Processing orders, refunds, cancellations, or account updates
*Educating customers on how to use products or services effectively
*Meeting or exceeding customer satisfaction and performance targets
*Working closely with team members and supervisors to improve service quality.

Freight dispatcher

from 06.2023 to 12.2024 (1 year 7 months)
Argymak Inc, Remote (Transportation and logistics)

*Scheduling drivers to make freight deliveries or collect shipments and packages.
*Communicating with customers about freight details, delivery or pickup times, and special handling requests.
*Planning pre-determined routes and accommodating route changes as needed.
*Preparing dispatch documents, as well as generating freight bills and invoices.
*Keeping track of transportation regulations and laws to ensure that truck drivers comply.
*Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
*Reviewing drivers’ logs, including dispatched calls and arrival times.
*Monitoring truck repairs and maintenance schedules.
*Logging customer shipping schedules and complaints.

Call Center Representative

from 01.2023 to 06.2024 (1 year 6 months)
olga logistics, Miami FL (Transportation and logistics)

*Answering or making calls to clients
*Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
*Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
*Building lasting relationships with clients and other call center team members based on trust and reliability.
*Utilizing software, databases, scripts, and tools appropriately.

Additional education and certificates

TESOL

6 months

IELTS

8months

Knowledge and skills

• Communication
• Work with clients
• Stress resistance
• Technological proficiency
• Problem-solving
• Regulatory knowledge
• Customer service
• Computer skills
• Patience
• Prioritization and time management

Language proficiencies

English — fluent

References

• Raziia Agisheva

  Raziia Agisheva

  CEO Agish coorparation, Agish coorparation

  Contact details are hidden

• Esther Yvonne

  Esther Yvonne

  C. E. O, Natural Lamu Kenya

  Contact details are hidden

Additional information

I am hardworking, dedicated, committed, a team player, ready to learn, jovial, and I have strong communication skills.