Miraji

Freight dispatcher, call representative

Considering positions:: Freight dispatcher, call representative, Personal assistant, Accountant, Support specialist, Sales manager, Account manager, English teacher, Call center operator, Broker
Employment type:: full-time
Age:: 28 years
City of residence:: Kyiv
Ready to work:: Kyiv, Other countries, Remote

Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/11095374/

Work experience

Freight dispatcher

from 06.2023 to 12.2023 (6 months)
Argymak Inc, All Ukraine (Transportation and logistics)

*Scheduling drivers to make freight deliveries or collect shipments and packages.
*Communicating with customers about freight details, delivery or pickup times, and special handling requests.
*Planning pre-determined routes and accommodating route changes as needed.
*Preparing dispatch documents, as well as generating freight bills and invoices.
*Keeping track of transportation regulations and laws to ensure that truck drivers comply.
*Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
*Reviewing drivers’ logs, including dispatched calls and arrival times.
*Monitoring truck repairs and maintenance schedules.
*Logging customer shipping schedules and complaints.

Call Center Representative

from 01.2023 to 06.2024 (1 year 5 months)
olga logistics, Miami FL (Transportation and logistics)

*Answering or making calls to clients
*Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
*Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
*Building lasting relationships with clients and other call center team members based on trust and reliability.
*Utilizing software, databases, scripts, and tools appropriately.

Additional education and certificates

TESOL

6 months

IELTS

8months

Knowledge and skills

Communication
Work with clients
Stress resistance
Technological proficiency
Problem-solving
Regulatory knowledge
Customer service
Computer skills
Patience
Prioritization and time management

Language proficiencies

English — fluent

References

Raziia Agisheva
Raziia Agisheva

CEO Agish coorparation, Agish coorparation

Contact details are hidden
Esther Yvonne
Esther Yvonne

C. E. O, Natural Lamu Kenya

Contact details are hidden

Additional information

I am hardworking, dedicated, committed, a team player, ready to learn, jovial, and I have strong communication skills.