Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11115626/

Work experience

Call center operator

from 10.2023 to now (1 year 10 months)
Canadian Online Pharmacy, Дистанційно (Медицина, охорона здоров'я, аптеки)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.

Call center operator

from 04.2023 to 03.2024 (11 months)
Trucking 42, USA, Дистанційно (Transportation and logistics)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.
Good understanding of the trucking and dispatch system

Call center operator

from 03.2022 to 10.2023 (1 year 7 months)
Result UK, United Kingdom, Дистанційно (Construction, architecture, interior design)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.
Great business communication skills

Education

Lutsk branch of the Ternopil National University of Economics

Accounting/accountancy, higher, Тернопіль
Higher, from 2018 to 2021 (3 years)

Additional education and certificates

Certification in Project Management Professional (PMP)

2018

Certification in Customer Service & Relationship Management (CSRM)

2018

Certification in Human Resource Management

2018

Certification in Health Safety and Environment (HSE 1, 2& 3)

2018

Certification in SAGE/Peachtree Accounting Software

2018

Certification in QuickBooks Accounting Software

2018

Knowledge and skills

• Ініціативність
• Прийом вхідних дзвінків
• Здійснення вихідних дзвінків
• Гарна дикція
• Робота із запереченнями
• Комунікабельність
• Здатність до навчання
• Холодний продаж
• Ведення CRM
• Продаж фінансових послуг
• Телемаркетинг
• Microsoft.Office.Tools
• MS Excel
• Presentation of products
• MS PowerPoint
• Conducting negotiations
• Продаж B2B
• Продаж B2C
• Communicability
• Teamwork
• Адаптивність
• Active sales
• MS Word
• Уважність
• Time management
• Organizational skills
• Leadership
• Продуктивність
• Стресостійкість
• Accounting management
• Knowledge of accounting programs
• Maintenance of primary accounting documentation
• Чесність
• Теплий продаж
• Work with people
• Ability to understand other people's code
• Business Process Management
• Conducting business negotiations
• Team management
• Telemarketing
• Email-маркетинг
• Користувач ПК
• User ChatGPT
• Copywriting

Language proficiencies

English — above average

Additional information

Kindly contact me via telegram on http://t.me/Raymondte007