Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/11115626/

Work experience

Call center operator

from 10.2023 to now (2 years 10 months)
Canadian Online Pharmacy, Дистанційно (Медицина, охорона здоров'я, аптеки)

Key Responsibilities &Achievement:
- Manage 80–100+ inbound/outbound calls daily, maintaining high service standards.
- Drive 15–25% sales conversion through upselling and product recommendations.
- Maintain and update CRM database, improving data accuracy by 20%+.
Resolve customer complaints effectively, boosting retention and repeat business.
-Support order processing and customer account inquiries.

Key Impact:
✔ Consistently exceeded call KPIs and sales targets.
✔ Improved customer satisfaction through fast resolution and engagement.

Call center operator

from 04.2023 to 03.2024 (1 year)
Trucking 42, USA, Дистанційно (Транспорт, логістика)

Key Responsibilities & Achievement:
- Coordinated logistics calls and scheduling between drivers and clients.
- Improved booking and dispatch efficiency by 20%.
- Maintained accurate service records and operational updates.
- Provided real-time communication support for logistics operations.

Key Impact:
✔ Enhanced operational workflow through effective communication
✔ Reduced delays and improved response time

Call center operator

from 03.2022 to 10.2023 (1 year 8 months)
Result UK, United Kingdom, Дистанційно (Будівництво, архітектура, дизайн інтер'єру)

Key Responsibilities & Achievement:
- Conducted outbound sales campaigns and customer follow-ups.
- Increased engagement and conversion rates by 25–30%.
- Delivered high-quality customer service and handled complaints.
- Maintained accurate client data and interaction records.

Key Impact:
✔ Strengthened client acquisition and retention
✔ Improved response quality and service delivery

Education

Lutsk branch of the Ternopil National University of Economics

Accounting/accountancy, higher, Тернопіль
Higher, from 2018 to 2021 (3 years)

Additional education and certificates

Certification in Project Management Professional (PMP)

2018

Certification in Customer Service & Relationship Management (CSRM)

2018

Certification in Human Resource Management

2018

Certification in Health Safety and Environment (HSE 1, 2& 3)

2018

Certification in SAGE/Peachtree Accounting Software

2018

Certification in QuickBooks Accounting Software

2018

Knowledge and skills

• Ініціативність
• Прийом вхідних дзвінків
• Здійснення вихідних дзвінків
• Гарна дикція
• Робота із запереченнями
• Комунікабельність
• Здатність до навчання
• Холодний продаж
• Ведення CRM
• Продаж фінансових послуг
• Телемаркетинг
• Microsoft.Office.Tools
• MS Excel
• Presentation of products
• MS PowerPoint
• Conducting negotiations
• Продаж B2B
• Продаж B2C
• Communicability
• Teamwork
• Адаптивність
• Active sales
• MS Word
• Уважність
• Time management
• Organizational skills
• Leadership
• Продуктивність
• Стресостійкість
• Accounting management
• Knowledge of accounting programs
• Maintenance of primary accounting documentation
• Чесність
• Теплий продаж
• Work with people
• Ability to understand other people's code
• Business Process Management
• Conducting business negotiations
• Team management
• Telemarketing
• Email-маркетинг
• Користувач ПК
• User ChatGPT
• Copywriting
• Zoho CRM
• Zoho books
• Zoho inventory
• Odoo
• QuickBooks
• 1С:Бухгалтерія

Language proficiencies

English — advanced

Additional information

Kindly contact me via telegram on http://t.me/Raymondte007
Viber - [open contact info](look above in the "contact info" section)
Email- [open contact info](look above in the "contact info" section)
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