Raymond

COURSES
Certification in Project Management Professional (PMP),
Exford Global Consult Limited
2018
Certification in Customer Service & Relationship Management
(CSRM), Exford Global Consult Limited
2018
Ekeocha Raymond Tochukwu Certification in Human Resource Management,
Accountant | Financial Operations & Accounts Exford Global Consult Limited
management Specialist | Sales & Call Centre 2018
Specialist | Revenue Growth | Zoho Books &
Certification in Health Safety and Environment (HSE 1, 2& 3),
Odoo ERP | CRM & Accounts Support Exford Global Consult Limited
2018
raymondte007​@gmail.com
Certification in SAGE/Peachtree Accounting Software
Knutpunkten 43, Helsingborg Skåne, Sweden
2018
http://t.me/Raymondte007
Certification in QuickBooks Accounting Software
2018
PROFILE
PROFESSIONAL EXPERIENCE
High-performing Sales Representative, Call Centre
Specialist, and Accounts Support Professional with TJ Group Offshore, Accountant
3,000+ hours of experience driving revenue, managing 01/2023 – Present
client relationships, and supporting financial Key Responsibilities
operations. • Manage full-cycle accounting including AP, AR, and general ledger
Demonstrated success in lead conversion, customer • Perform monthly bank reconciliations and resolve discrepancies
retention, and CRM/database management, • Prepare P&L, Balance Sheet, and cash flow reports
combined with strong proficiency in Zoho Books, • Process 50+ monthly transactions with accurate classification
Odoo ERP, QuickBooks, and Sage. • Maintain audit-ready financial records and documentation
Recognized for exceeding targets, resolving complex • Support budgeting and variance analysis
customer issues, and contributing to business growth Key Impact:
through data accuracy and client-focused strategies. • Reduced receivables by 25%
• Improved reporting accuracy to 99%+
KEY ACHIEVEMENTS • Cut processing time by 30%
• Resolved discrepancies exceeding $10,000+
Resolved discrepancies exceeding $10,000+, Reduced
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• Maintained zero audit issues
receivables by 25% and Cut processing time by 30%
Generated consistent sales growth through
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Canadian Online Pharmacy (Medicine, pharmacy), Call Center Operator
upselling strategies (15–25%) 2024 – 2025 | Remote
Handled high-volume call environments (100+
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Key functions and achievements:
daily) efficiently •Manage 80–100+ inbound/outbound calls daily, maintaining high
Improved customer engagement rates by up to 30%
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service standards
Reduced data errors and improved CRM accuracy by
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•Drive 15–25% sales conversion through upselling and product
20%+ recommendations
•Maintain and update CRM database, improving data accuracy by 20%+
CORE EXPERTISE •Resolve customer complaints effectively, boosting retention and repeat
business
Business Acumen
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Support order processing and customer account inquiries
Sales Conversion & Revenue Growth
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Key Impact:
Cold Calling, Lead Generation & Closing
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✔ Consistently exceeded call KPIs and sales targets
Customer Retention & Relationship Management
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✔ Improved customer satisfaction through fast resolution and
Complaint Resolution & Service Recovery
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engagement
Data Analysis & Reporting
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B2B & B2C Sales Strategy
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Trucking 42, USA (Transportation and logistics), Call Center Operator
04/2023 – 03/2024 | Remote
TECHNOLOGY & TOOLS Key functions and achievements:
Coordinated logistics calls and scheduling between drivers and clients
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Accounting & ERP: Zoho Books | Odoo ERP | Improved booking and dispatch efficiency by 20%
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QuickBooks | Sage Maintained accurate service records and operational updates
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CRM & Data: Zoho CRM | Customer Databases Provided real-time communication support for logistics operations
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Productivity: Microsoft Excel | Google Workspace Key Impact:
Communication: VoIP Systems | Remote Call ✔ Enhanced operational workflow through effective communication
Platforms ✔ Reduced delays and improved response time
Result UK, United Kingdom (Construction, architecture, interior
EDUCATION
design), Call Center Operator
Master of Science in Accounting and Auditing for 03/2022 – 10/2023 | Remote
Sustainable Business Management, Key functions and achievements;
Kristianstad University •Conducted outbound sales campaigns and customer follow-ups
2025 – present | Kristianstad, Sweden •Increased engagement and conversion rates by 25–30%
Delivered high-quality customer service and handled complaints
BSc Accounting and Audit,
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Maintained accurate client data and interaction records
Ternopil National Economis University
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Key Impact:
2010 – 2014 | Ternopil, Ukriane ✔ Strengthened client acquisition and retention
✔ Improved response quality and service delivery
LANGUAGES
English Language