Олександра

Oleksandra Employment History
Mishkevych Customer Support Representative, Undisclosed company
JANUARY 2023 — PRESENT

C U S TO M E R S U P P O RT
R E P R E S E N TAT I V E • Maintained a customer-centric approach, ensuring timely resolution of
customer inquiries, complaints, and escalations to uphold high levels of
customer satisfaction and loyalty.
Details
• Collaborated with other departments such as sales, product development,
Ivano-Frankivsk/Kyiv
and marketing to address customer needs, gather feedback, and drive service
Ukraine
improvements.
[open contact info](look above in the "contact info" section)
• Mentored new hires and junior team members, providing guidance, support, and
[open contact info](look above in the "contact info" section)
training to facilitate their onboarding and development.
D AT E O F B I R T H
• Assisted in the development and implementation of customer support policies,
26.08.1996
procedures, and best practices to enhance efficiency and effectiveness.

Skills
Customer Support Representative, Hexa
Written and oral communication APRIL 2022 — DECEMBER 2022

Organizational and time
management skills
• Supported customer questions and issues by gathering data, analyzing needs,
evaluating possible resolutions and implementing best solutions.
Fast learner
• Participated in ongoing training to learn new products and enhance skills to
Creative problem solving optimize customer support delivery.
Ability to multitask • Connected with customers to address questions and resolve issues through
phone, live chat and email.
Computer skills

Zendesk

Microsoft Office Private English Tutor, Kropyvnytskyi
APRIL 2019 — JUNE 2022

Languages • Tutored students to develop deeper comprehension of English course materials
English - C1 and better understanding of assignments to improve academic success.
• Prepared students for English language standardized testing by providing
strategies to overcome test anxiety and enhance academic capabilities

English Teacher, Skyeng
SEPTEMBER 2021 — FEBRUARY 2022

• Prepared and implemented lesson plans covering required course topics.
• Administered assessments and standardized tests to evaluate student progress.
• Adapted lesson plans and curricula to student interests.

Customer Service Representative, Ukraine International Airlines
SEPTEMBER 2018 — DECEMBER 2018

• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or
wants.
• Responded to customer requests for services and company information.
English Translator, Weekends, Kropyvnytskyi
JANUARY 2017 — AUGUST 2018

• Edited and proofread text to accurately reflect English language.
• Communicated clearly in written English with customers.
• Conducted research, gathered information from multiple sources and
presented results.

Education
Bachelor: English Philology, Central Ukrainian Pedagogical University,
Kropyvnytskyi
SEPTEMBER 2014 — JUNE 2018