Олександра

Employment History
Donors' stewardship & support manager, Children of Heroes Charity Fund
SEPT 2025 — PRESENT

• Managed incoming requests from individual donors, offering support,
Oleksandra maintaining records, and preparing reports when required.
Mishkevych • Handled recurring donation subscriptions, including setup, modifications,
cancellations, and refund processing in compliance with internal policies.
• Collaborated with corporate partnerships, institutional partnerships, and legal
C U S TO M E R S U P P O RT
teams to address donor needs and support partnership initiatives.
R E P R E S E N TAT I V E
• Led the launch and administration of fundraising campaigns across multiple
fundraising platforms, including performance tracking and reporting.
Details • Maintained accurate donor records and contributed to improving donor support
processes and communication workflows.
Ivano-Frankivsk
Ukraine Customer Support Representative, Undisclosed company
JAN 2023 — JUL 2025
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) • Maintained a customer-centric approach by working exclusively with
ticket-based support, ensuring timely resolution of customer inquiries, complaints,
and escalations to uphold high levels of customer satisfaction and loyalty.
Skills • Collaborated closely with the Anti-Fraud team to investigate suspicious
Written and oral communication activities and prevent fraudulent transactions, while independently managing
all billing-related matters, including refunds, chargebacks, and subscription
Organizational and time
management, ensuring compliance with internal policies.
management skills • Mentored new hires and junior team members, providing guidance, support, and
Fast learner training to facilitate their onboarding and development.
• Assisted in the development and implementation of customer support policies,
Creative problem solving
procedures, and best practices to enhance efficiency and effectiveness.
Ability to multitask
Customer Support Representative, Hexa
Computer skills APR 2022 — DEC 2022

• Supported customer questions and issues by gathering data, analyzing needs,
Zendesk
evaluating possible resolutions and implementing best solutions.
Microsoft Office • Participated in ongoing training to learn new products and enhance skills to
optimize customer support delivery.
Google Workspace
• Connected with customers to address questions and resolve issues through
phone, live chat and email.
Languages Private English Tutor, Kropyvnytskyi
English - C1 APR 2019 — JUN 2022

• Tutored students to develop a deeper comprehension of English course
materials and a better understanding of assignments to improve academic success.
• Prepared students for English language standardized testing by providing
strategies to overcome test anxiety and enhance academic capabilities.

English Teacher, Skyeng
SEPT 2021 — FEB 2022

• Prepared and implemented lesson plans covering required course topics.
• Administered assessments and standardized tests to evaluate student progress.
• Adapted lesson plans and curricula to student interests.

Customer Service Representative, Ukraine International Airlines,
Kropyvnytskyi
SEPT 2018 — DEC 2018

• Provided phone-based customer support for passengers, assisting with flight
bookings, ticket changes, cancellations, and travel-related inquiries.
• Resolved urgent passenger issues, including flight delays, schedule disruptions,
and baggage claims, ensuring timely and effective solutions.
• Delivered clear and accurate information about airline services, policies, and
travel requirements while maintaining high service standards.
• Handled high call volumes while maintaining strong communication quality and
customer satisfaction.

English Translator, Weekends, Kropyvnytskyi
JAN 2017 — AUG 2018

• Edited and proofread content to ensure high standards of written English,
accuracy, and consistency.
• Delivered clear, professional written communication with customers, effectively
addressing requests and resolving inquiries.
• Researched and gathered information from multiple sources, summarizing key
findings clearly.

Education
Bachelor: English Philology, Central Ukrainian Pedagogical University,
Kropyvnytskyi
SEPT 2014 — JUN 2018