Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20199601/

Work experience

Career break

from 08.2025 to 09.2026 (1 year 2 months)
Relocation

Relocations, part-time jobs

Client manager

from 01.2025 to 07.2025 (7 months)
Alpina Grate S.r.o. Prešov, Slovak Republic, Дистанційно (Оптова торгівля, дистрибуція, імпорт, експорт)

- Managed client relations and sales for a Slovak company specializing in fiberglass-reinforced plastics production.
- Communicated with international clients via chat, email, and phone in English, Spanish, Slovak and Ukrainian.
- Processed customer orders efficiently and resolved commercial disputes.
- Participated in business meetings and provided consecutive translation.
- Conducted basic market research to identify new business opportunities and industry trends.
- Executed international business trips to represent the company.

Hotel administrator

from 05.2023 to 10.2024 (1 year 6 months)
Ranč Breziny, Pavlovce, Slovak Republic, Дистанційно (Готельно-ресторанний бізнес)

- Welcomed and assisted guests, managing check-in and check-out processes.
- Provided detailed information regarding on-site services (horse riding and local excursions) and drove sales of branded products.
- Coordinated daily internal operations.
- Supported seasonal events (horseriding camps and competitions).
- Ensured a comfortable, high-quality stay for guests.
- Promoted a positive and collaborative team environment.

Barista / Seller

from 05.2022 to 04.2023 (1 year)
Ranč Breziny, Pavlovce, Slovak Republic, Дистанційно (Готельно-ресторанний бізнес)

- Prepared and served coffee beverages, snacks, and breakfasts.
- Engaged with guests to provide excellent customer service.
- Optimized product placement and maintained a clean, organized, and sanitary workstation.
- Maintained efficient communication and guest relations.
- Demonstrated strong teamwork and collaboration in a fast-paced environment.

Career break

from 09.2021 to 03.2022 (7 months)
Relocation

Relocated within Ukraine and abroad

Customer support representative

from 06.2021 to 07.2021 (2 months)
Call Expert Llc, Київ (Телекомунікації, зв'язок)

- Handled customer inquiries via live chat in English according to company guidelines.
- Sorted and tagged incoming requests by topic.
- Forwarded complex issues and specialized requests to the relevant departments.

Customer support QA specialist

from 12.2020 to 05.2021 (6 months)
Call Expert Llc, Київ (Телекомунікації, зв'язок)

- Conducted quality and compliance audits of account managers (brokers).
- Evaluated English-language customer calls.
- Tracked errors and performance ratings inside the CRM.
- Generated formal compliance reports in English according to company regulations.

Client manager

from 03.2018 to 11.2020 (2 years 9 months)
Gallo Ltd, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

- Managed client relations and sales for the company specializing in plastic spare parts production.
- Communicated effectively with clients via phone and email to build and maintain strong relationships.
- Guided clients through order process.
- Resolved client issues, ensuring high level of customer satisfaction.

Education

University of Kyiv Mohila Academy

Economics and Sociology, bachelor degree, Київ
Unfinished higher, from 2020 to 2024 (4 years)

Additional education and certificates

Kyiv State Language Courses, Spanish language, Intermediate level

2005-2006

Social Genetics, Personality typing and Career guidance

2020

Knowledge and skills

• Комунікабельність
• Клієнтоорієнтованість
• Відповідальність
• Доброзичливість
• Емпатійність
• Урегулювання конфліктів
• Адаптивність
• Уважність
• Активність
• Ввічливість
• Грамотна усна та письмова мова
• Робота з клієнтами
• Робота в команді
• Знання психології
• Здатність до навчання
• Користувач ПК
• Користувач ОС Windows
• MS Office
• Google Docs
• Ведення CRM
• Водійські права кат. B
• Керування транспортними засобами

Language proficiencies

• English — above average
• Spanish — average
• Slovak — beginner

Additional information

My interests and Activities: sports, music, movies, psychology, AI trends