Лілія

LILIA SHYSHKOVA
SUPPORT MANAGER

I have 6 years of experience in customer service and
sales. My interactions with a wide range of clients have
helped me develop strong stress resilience, and I’m not
afraid to communicate with any type of customer. I also
have excellent computer skills and can type quickly.

EXPERIENCE

2018, I have worked in various cafés
CONTACT across different districts of Poltava,
addressing a wide range of
[open contact info](look above in the "contact info" section)
customer-related issues and
[open contact info](look above in the "contact info" section)
problems. In 2023, I assisted a friend
t.me/lilihkas
in opening her own café, where I was
Poltava, Ukraine
responsible for designing the logo
and interior, as well as setting up the
TECHNICAL SKILLS CRM system for managing coffee
and dessert sales. Additionally, I
Confident command of handled minor troubleshooting
operating systems during the operation. I am now
(Windows, MacOS) eager to explore opportunities as a
Proficient in using technical specialist. I have a strong
TeamViewer and AnyDesk thirst for knowledge and learn
Proficient in Microsoft Office quickly.
(Word, Excel)
Awareness of internet EDUCATION
threats and knowledge of
basic cybersecurity rules 2016 - 2020
English Pre-Intermediate Agrarian Economic College of Poltava State
Agrarian Academy
SOFT SKILLS Landscape Designer
Junior Specialist
Communication
Problem-solving
2020 - 2024
Patience and stress
resilience Poltava State Agrarian University
Organization
Management
Customer orientation
Bachelor
Willingness to learn