Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Technical support specialist

from 02.2025 to now (1 year 7 months)

Provided end-to-end (L1–L3) technical support via Jira Service
Desk and messenger channels, delivering clear user
communication.
Connected to remote Linux and Windows servers via SSH to
perform application-level diagnostics, analyze system logs, and
deploy software updates.
Supported system integrations with external third-party
services (Vchasno, 1C).
Used SQL to inspect system state and resolve data-related
software incidents.
Managed ticket lifecycles in Jira Service Desk, classifying issue
priority, tracking SLAs, and keeping users informed on
resolution progress.
Gathered incident context, log excerpts, and reproduction
steps to escalate software bugs to development teams.

Education

Національний технічний університет"Харківський Політехнічний Інститут"

КНІТ, 126, Харків
Higher, from 2023 to 2026 (3 years)

Національний технічний університет"Харківський Політехнічний Інститут"

КНІТ, 122
Higher, from 2019 to 2023 (4 years)

Language proficiencies

English — average