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Work experience

Senior Life Insurance Advisior

from 11.2025 to now (10 months)
Speciality Life Insurance Inc, Remote (Finance, banking, and insurance)

Licensed to offer life insurance products.
• Manage inbound sales calls, connecting with prospective and existing clients. Conduct financial needs assessments and provide tailored insurance solutions. Guide clients through onboarding, applications, underwriting, and policy servicing.
• Consistently exceed sales and service goals through consultative and customer-first approach.

AI Model Trainer

from 08.2025 to 12.2025 (5 months)
Mercor Inc, Remote (IT)

Performed daily preference ranking of hundreds of multimodal AI outputs (images, audio, and video) against prompts to evaluate model performance and alignment.
Applied systematic comparative judgment techniques to assess relevance, quality, and coherence of generative model outputs, ensuring consistent evaluation across diverse modalities.
Maintained high accuracy and throughput in large-scale annotation workflows, contributing to reliable training data for model fine-tuning and preference optimization.
Collaborated with cross-functional AI teams to identify quality trends and provide actionable feedback for improving multimodal generative capabilities.
Utilized specialized labeling platforms and guidelines to ensure precise annotation, supporting preference-based reinforcement learning and human feedback loops.

Manager Product Support

from 08.2007 to 10.2023 (16 years 3 months)
SAP, Remote (IT)

Supported product needs for multiple US Teams by offering application assistance for various SAP products, including SuccessFactors, Human Capital Management, Manufacturing, and EPM. Developed and implemented support strategies, optimizing processes for collaboration with global departments. Served as the primary escalation point for client issues in North America, advocating for client needs, troubleshooting, and facilitating resolutions. Engaged with development, product management, and sales teams to ensure the delivery of exceptional customer service. Spearheaded initiatives to increase awareness at local universities and build a robust candidate pipeline for local support teams.
•Successfully managed daily technical support operations for the North American team, ensuring metrics achievement, including leadership, mentorship, and team development in US Payroll, Employee Central & Material Management in SAP ERP Software.
•Demonstrated expertise in managing and coordinating cross-regional and global staff.
•Spearheaded the transition of the support organization to a "support without incidents" model by developing a comprehensive knowledge base, documentation, and self-help resources, significantly reducing repetitive efforts.
•Collaborated effectively with cross-functional teams to ensure a best-in-class customer support experience.
Operating in both onpremis and remote environments.

Manager Product SupportHotline Consultant

from 06.2000 to 08.2007 (7 years 3 months)
Business Objects - Cartesis, Remote (IT)

Established Product support department for US Operations in a global financial applications software company, developed support strategies and processes for working with global departments and groups.
•Evaluated, negotiated and project managed the implementation of a web-based support tracking system and Knowledgebase (Right Now) in North America Region. Integrated INEA support into Global Cartesis Support structure.
•Client Relationship Management, principal escalation points for North American based client issues, implement customer satisfaction survey program to measure and improve customer satisfaction.
•Worked with Training/Technical and Consulting teams on developing revenue opportunities, expanded support options/offerings. Product expert on Cartesis’s Financial application support.
•Team with product managers to ensure a strong, positive relationship between product management, product development and product support, plan, organize and coordinate resources to meet deadlines and commitments & manage short-term consulting staff
•Recruited and built a highly effective and efficient product support team.

Manager NA Fixed Income Data - Analyst

from 12.1992 to 06.2000 (7 years 7 months)
Reuters, Remote (Finance, banking, and insurance)

Managed the Fixed Income Data production group (US, Canada and Cross Markets), with 4 team managers.
•Planned, organized and coordinated resources to meet quality targets, deadlines and commitments, implemented data strategies for Stamford Data Group.
•Identified, reviewed and eliminated production inefficiencies, worked with acquisition director to ensure high quality data and cost-effective data sourcing, project managed production group’s business continuity plan, data coverage expansion.
•Consulted with senior management on global data initiatives; recommended actions to enhance productivity, quality and standards, represented group and department on various multi-disciplinary and global teams.
•Worked with marketing, business units and product groups to improve and expand value added services.
Market expert for fixed income securities issued in the German- speaking bond markets.
Built coverage for new markets, established working agreements with central banks and market
Project lead the global integration of Wert papier Mittilungen (WM) feed into fixed income database, translated German technical specification and mapped fields
•Supervised and trained German speaking fixed income analysts (locally and abroad), Project managed market regionalization to Europe.

Knowledge and skills

• Leadership
• Technical support for users
• Customer orientation
• Team management
• AI Model Training
• Sales
• Discipline
• Teamwork
• Adaptability

Language proficiencies

• German — fluent
• English — fluent