Lakshay

Monga Lakshay
Customer support representative
Full-time, part-time.
Age:22 years
City of residence:Lviv
Ready to work:Remote
Contact information
Phone number:[open contact info](look above in the "contact info" section)
Email address:[open contact info](look above in the "contact info" section)
Work experience
Customer support representative
from 01.2024 to 06.2024 (5 months)
NY medical, Remote (Medicine, pharmacy)
Managed inbound phone calls, providing exceptional customer service to patients and addressing their inquiries promptly and effectively.
Scheduled patient appointments, coordinating with medical staff to optimize scheduling and ensure timely patient care.
Sent and managed messages between patients and doctors, ensuring clear and efficient communication.

Assisted in maintaining accurate patient records and appointment logs.
Utilized various office software and tools to streamline patient interactions and appointment scheduling.
Achievements:

Enhanced patient satisfaction by consistently providing high-quality, responsive customer service in a remote setting.
Improved appointment scheduling efficiency by implementing effective communication strategies.
Successfully managed high call volumes and patient interactions, demonstrating strong multitasking abilities and maintaining high levels of accuracy.
Customer service representative
from 06.2023 to 12.2023 (6 months)
StudyPalace Hub Inc., Remote (Telecommunications and networking)
Assisted students in identifying their academic and career goals to find suitable courses, universities, and countries for higher education.
Provided personalized guidance throughout the application process, including course selection, university applications, and preparation of necessary documentation.
Advised students on admission requirements, application deadlines, and financial aid options.
Coordinated with educational institutions to ensure accurate and timely submission of applications and supporting materials.
Conducted one-on-one consultations and workshops to help students prepare for university interviews, entrance exams, and standardized tests.
Maintained up-to-date knowledge of international education systems, university offerings, and scholarship opportunities.
Enhanced student satisfaction and engagement through tailored advice and support, resulting in positive feedback and referrals.
Created informational resources and workshops that improved students' understanding of the admissions process and increased their preparedness for university applications.
Education
Lviv National Medical University
General medicine, Lviv
Higher, from 2021 to 2027 (6 years)
Knowledge and skills
Productivity, Fast typing, Ability to work in multitasking mode, Conducting online chats, Receiving incoming calls, Communicability
Language proficiencies
• English ─ fluent
• Ukrainian ─ beginner