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YURIY KULYNYCH
Sales Manager / Engineer / Customer Support
[open contact info](look above in the "contact info" section)
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L’viv, Ukraine / Bologna, Italy

PROFESSIONAL SUMMARY
Results-oriented sales managed and engineering professional with over 5 years of experience in
international sales, operations, design and managing. Proven ability to increase conversion, achieve
KPIs and deliver feasible and cost-efficient designs. Expert in using digital tools and analytics to
optimize flows and achieve business objectives.

WORK EXPERIENCE
Sales Customer Manager
Brainstack
09/2024 – 02/2026
Remote
• Managed customers with IT technical issues via phone and written communication,
handling daily 45–65 inquiries in English and Italian: plan upgrades, renewals, and
cancellation save. Met upgrade targets while maintaining a CSAT score above 91% and
achieving an average upgrade transaction value of $360.
• Addressed objections regarding price and product value by explaining plan differences in
simple terms; maintained CRM (Zendesk) records, documenting reasons for refusals for the
product team.
• Actively took part into inter-group meetings focused on continuous product improvement,
offering insights to further enhance quality and customer satisfaction.
Operation Engineer
Marposs
02/2020 – 02/2023
Bologna, Italy
• Delivered meaningful statistical analysis of assembly line data production KPIs (Excel,
Power BI, queries) in order to control the successful funnel of manufacturing of metrology
tools and machineries.
• Developed mechanical and electronical tools for assembly line to enhance productivity in
ergonomic way for the assembly operators using PTC Creo.
• Carried out laboratory tests - mechanical, optical and electronic.
• Actively took part into intergroup meetings with Sales, Technical and Quality offices
developing solutions for continuous boost of manufacturing KPIs.
Sales Application Engineer
AGI - Frame
09/2017 – 10/2018
Bologna, Italy
• Delivered technical pre-sales for flat-bottom and hopper silo systems, grain dryers, chain
and belt conveyors, into buildable specifications and realistic delivery schedules.
• Produced layouts, flow diagrams, and equipment schedules in AutoCAD; prepared
technical-commercial offers and BOMs in coordination with the Italian engineering and
production departments.

EDUCATION
Industrial Engineer & Management
Master Degree University of Bologna
09/2012 – 09/2017
Bologna, Italy
110 cum laude / 110
• Engineering & Management
• Statistics
• Tech English
• Logistics and operations
• Economics and sales

LANGUAGES

• Italian – Native Bilingual Proficiency
• English – Full Professional Proficiency
• Ukrainian – Native Bilingual Proficiency
• French – Limited Professional Proficiency

SKILLS

• Subscription sales (B2C)
• Tech Sales B2B
• Objection handling
• Upsell / cross-sell
• Customer Retention
• Statistics and analytics
• Operations
• Design SolidWorks / PTC Creo
• DFMA
• Problem solving
• Goal orientation