Contact information

This job seeker has hidden his personal information, but you can send him a message or suggest a job to him if you open his contact info.

Work experience

Head of customer support

from 06.2023 to 09.2024 (1 year 4 months)
NDA, Дистанційно (IT)

• Managing and coordinating the work of the customer support department
• Monitoring the efficiency of the department
• Interaction with other departments of the company
• Reports and analysis preparation
• Conflict situations resolving
• Implementation of plans and tasks

Customer support representative

from 09.2022 to 06.2023 (10 months)
NDA, Дистанційно (IT)

• Providing assistance and support to customers
• Processing inquiries and complaints through various communication channels
• Registration of customer requests in the system
• Providing information about products or services
• Solving problems related to the use of the product

Editor

from 06.2019 to 08.2022 (3 years 3 months)
Stylist, Дистанційно (Видавництво, поліграфія)

• Performing line editing
• Checking facts
• Respecting publishing guidelines
• Referencing multiple materials
• Creating editorial policies

English translator

from 02.2018 to 05.2023 (5 years 4 months)
Translation agency, Дистанційно (Видавництво, поліграфія)

• Read given material and research industry-specific terminology
• Ensure translated content conveys original meaning and tone
• Cross-reference specialized dictionaries and translation tools to check quality of translation
• Proofread translated texts for grammar, spelling and punctuation accuracy
• Follow up with internal team members and clients to ensure translation meets their needs

English tutor

from 10.2015 to 12.2023 (8 years 3 months)
Various, Дистанційно (Освіта, наука)

• Conduct one-on-one and group tutoring sessions
• Assess students' language proficiency and progress
• Provide constructive feedback and guidance to students
• Prepare students for exams and assessments
• Assist students with homework and assignments
• Adapt teaching methods to suit different learning styles

Education

Lesya Ukrainka Volyn National University

English Philology, Луцьк
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Креативність
• Грамотна усна та письмова мова
• Рерайтинг
• Редагування текстів
• Adobe Photoshop
• Здатність до навчання
• Організаторські здібності
• Чесність
• Уміння працювати в режимі багатозадачності
• Комунікабельність
• MS Office
• Робота з клієнтами
• Працьовитість
• Організованість
• Привітність
• Неконфліктність
• MS Excel
• MS Word
• Відповідальність
• Ведення документації
• Оперативність

Language proficiencies

• English — fluent
• French — beginner
• German — average