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Work experience

Senior economist

from 10.2021 to 05.2022 (7 months)
JSC CB “Privatbank”, Київ (Finance, banking, and insurance)

∗ Opening and total support of current accounts of legal entities and private entrepreneurs;
∗ Attracting new corporate clients;
∗ Working with clients appeals, support and resolution of various issues and inquiries;
∗ Performing full range of banking products and services for corporate customers (acquiring, deposits, credits etc.)

Senior economist. Individual Business Management Maintenance Department

from 02.2017 to 09.2021 (4 years 7 months)
JSC “Ochadbank”, Київ (Finance, banking, and insurance)

∗ Card accounts opening/closing , paperwork (VISA, MasterCard);
∗ Working with clients, providing permanent assistance and support;
∗ Handling of clients requests;
∗ Supporting full cycle of deposit process;
∗ Loans registration;
∗ Health/auto/home insurance;
∗ Preparing and generating of different reports

Account Manager (Medical billing Specialist and follow-up Representative)

from 11.2013 to 12.2016 (3 years 1 month)
Pier 17, New York (Professional Medical Billing & Management)

∗ Health Care Providers follow-up Representative (Audiology, Cardiology, Ophthalmology, Pediatric, Endocrinology, Neurology, Chiropractic, Internal Medicine, Physical Therapy, Family Medicine, Surgery, Dermatology, Gastroenterology, Podiatry, Radiology, Laboratory)
∗ Handling provider’s inquiries, complaints, billing questions and payment requests
∗ Doctor’s chart accounts establishing
∗ Coordinating with insurance companies to follow-up on medical claim/bill status
∗ Client’s credibility assessments
∗ Managing all denial claims/ leading statements of accounts (investigating reports and use professional steps to receive payment; correcting errors identification and re-filed denied/rejected claims)
∗ Responsible for medical billing to insurance companies and statements to patients
∗ Managing and coordinating eligibility and benefits on patients verification
∗ Post payments from insurance companies and patients
∗ Working with Major insurance companies and Worker compensation companies (knowledge of Medicare, Medicaid & Commercial insurance)
∗ Handling all the insurance follow-ups and appeal letters
∗ Delivering a positive customer service experience

HR & Administrative Director

from 12.2011 to 10.2013 (1 year 10 months)
"Mascarpone" Restaurants, Киев (Hotels / Restaurants / Entertainment)

∗ Staff search and recruitment;
∗ Composing job descriptions;
∗ Screening CVs and conducting interviews;
∗ Translation from / to English
∗ Organizing and maintaining general documents flow;
∗ Full guidance and control of all administrative activities

Executive, Personal Assistant of Ambassador, Permanent Representative of Ukraine to the United Nations in New York

from 02.2008 to 08.2011 (3 years 6 months)
Permanent Mission of Ukraine to the United Nations in New-York, USA, Нью Йорк (State Organizations)

∗ Administrating all office management activities of the Mission
∗ Coordinating and maintaining all incoming and outgoing documents
∗ Managing Ambassadors calendar and schedule;
∗ Dealing with incoming calls, correspondence, telephone conversations with United Nations Member states, Diasporas and citizens;
∗ Composing official and general letters;
∗ Handling internal and external document flow;
∗ Coordinating Ambassador’s contacts with representatives of NGO’s, business, educational and social circles of USA;
∗ Coordination of protocol events, High-level meetings, official visits of State and Government delegations;
∗ Performing other duties upon request

Senior economist. Individual Business Management Maintenance Department

from 08.2007 to 01.2008 (5 months)
JSC “Brokbusinessbank”, Киев (Finance, banking, and insurance)

∗ Signing of payroll card agreements, paperwork (VISA, MasterCard);
∗ Payroll card program service;
∗ Opening/closing of card accounts;
∗ Working with clients, assistance and support;
∗ Working with CMS Center, ProFix

Economist. Corporate Business Management Maintenance Dep. Individual Business coordination

from 10.2006 to 07.2007 (9 months)
PJSC “Ukrainian Professional Bank", Киев (Finance, banking, and insurance)

∗ Opening and closing of current accounts of legal entities (client-bank);
∗ Payroll card program service, corporate payment card (UkrKart,VISA);
∗ Opening/closing of card accounts;
∗ Working with clients, assistance and support;
∗ Working with Bczcard, Bars, CRM, LigaLaw

Manager, Marketing and Advertising Department

from 03.2006 to 09.2006 (6 months)
PJSC “Ukrainian Professional Bank”, Киев (Finance, banking, and insurance)

∗ Working with clients
∗ Incoming calls, correspondence
∗ Bank products consultation

Education

Kyiv National Economic University

Faculty of Finance, Master of Finance, Kyiv
Higher, from 2000 to 2006 (5 years 11 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Ukrainian — fluent
• Russian — fluent

Additional information

Excellent customer service and communication skills. Ability to multitask and manage conflicting demands. Attention to details. Punctual and reliable. Can work under pressure and with limited supervision. Strong organizational, administrative and analytical skills. Good written and verbal communication skills. Ability to maintain confidentiality. Flexible and adapt quickly to a fast paced environment