Joy

Joy Ukaobasi
Miss
Motivated and detiail-oriented professional seeking to leverage strong skills in area of interest as well as eager to contribute to a team
while continuing to grow professionally

EDUCATION
[open contact info](look above in the "contact info" section)
Doctor Of Medicine
National Pirogov Memorial Medical University
[open contact info](look above in the "contact info" section)/2017 - present Vinnytsia, Ukraine

Vinnytsia, Ukraine
WORK EXPERIENCE
SKILLS
Customer Service Provider
Microsoft Office (excel, Levati
word) 06/2022 - 11/2023, Ohio, USA
Beauty /Fashion
Achievements/Tasks
Strategic thinking
Resolved customer issues via phone, email, and chat, significantly improving satisfaction and
reducing repeat inquiries
Strong Communication Accurately documented all interactions in CRM systems, achieving excellent compliance with
internal tracking standards.
Attention to details Contributed to a team initiative that reduced repetitive inquiries through improvements to self-
service tools and FAQs.
Maintained a 90%+ customer satisfaction score (CSAT) for 12 consecutive months through
CRM Shopify
attentive service and clear communication

Typing
Medical Billing Manager
BellHealthcare Billing
02/2024 - 04/2025, NJ, USA
Achievements/Tasks
LANGUAGES Managed end-to-end follow-up on unpaid or delayed insurance claims by initiating and
documenting high-volume outbound calls to payers, ensuring timely reimbursement.
English Monitored aging reports daily and prioritized high-value or time-sensitive claims, contributing
Native or Bilingual Proficiency to a 20% reduction in outstanding A/R within 6 months.
Posted insurance payments, adjustments, and patient balances with excellent accuracy into the
billing system, maintaining integrity of financial records.
INTERESTS Accurately updated call responses and claim statuses in the billing software, ensuring
consistent tracking and visibility for team-wide follow-up.
Reading Gaming Ensured HIPAA compliance while handling sensitive patient and insurance data from a secure
remote environment.

Traveling Regularly communicated with insurance representatives to clarify denials, secure payment
timelines, and escalate unresolved issues effectively.

CERTIFICATES
Cambridge IGCSE (11/2018)