Contact information

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Work experience

QA manadger

from 05.2016 to now (8 years)
Finance, banking, and insurance

Monitoring and quality control of contact center specialists;
Looking for the solutions of non-standard situations arising during monitoring
Preparation of daily / weekly / monthly reports.
Strong collaboration with other department of the company to achieve the best result

Sales Manager (English Desk)
2016 - 04-2017
Working with existing clients and finding new
Consulting and training clients regarding the company's services;
Responsible for personal sales target fulfilment

Sales manager (B2B)

from 09.2013 to 07.2015 (1 year 10 months)
DataCall, Киев (Outsourcing contact center)

Working with existing clients and finding new
Negotiation with business owner to satisfy their needs
Partners accuracy payment control
Implementation of special propositions to partners based on customer needs
Formation of special assortment proposition for new partners

Sales manager

from 05.2010 to 09.2012 (2 years 4 months)
ПриватБанк, Житомир (Finance, banking, and insurance)

Active sales of products and services of the bank (deposits, credit, personal and target cards, transfers, payments;)
Advising clients on the products of the bank;
Work with an existing customer base (maintenance, operational support).
Servicing of payment cards (issuance of cash, replenishment, acceptance of applications for the issue of personal cards, including social ones);

Education

Частное высшее учебное заведение "Европейский университет"

Банковское дело, Житомир
Higher, from 2006 to 2011 (4 years 9 months)

Knowledge and skills

Language proficiencies

• English — above average
• Russian — fluent
• Ukrainian — fluent

Additional information

Быстрообучаема,прислушиваюсь к замечаниям и анализирую, стремлюсь к лучшему в работе.