Віталій

Profile
Customer Support Specialist with 2 years of experience driving exceptional customer
satisfaction and service excellence. Expertise in resolving inquiries through multiple
Vitalii channels, providing comprehensive product support, and documenting interactions
for continuous improvement. Proficient in identifying customer trends to enhance
Tanadaichuk
service delivery and collaborating with teams to tackle complex challenges. Strong
computer skills complement a commitment to maintaining high performance metrics
C U S TO M E R S U P P O RT
and delivering training to foster team success. Eager to leverage this experience as
a Verification's Specialist to further enhance customer engagement and operational
Details efficiency.
Vinnytsia, 21000
Ukraine
Employment History
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) Customer Support Specialist, Aviocontact, Vinnytsya
JANUARY 2023 — PRESENT
N AT I O N A L I T Y
• Responded to customer inquiries via email, phone, and chat, ensuring prompt
Ukrainian
and accurate resolution of issues.
D AT E / P L A C E O F B I R T H
• Provided product information, troubleshooting assistance, and technical
01.04.2001
support to enhance customer satisfaction.
Vinnytsia
• Documented customer interactions and feedback in CRM systems for
continuous improvement and data tracking.
Links • Collaborated with cross-functional teams to address complex customer

telegram
challenges and implement effective solutions.
• Resolved complaints and escalations professionally, maintaining a high level of
empathy and service quality.
Skills • Identified trends in customer concerns to recommend product or service
Customer Service improvements to management.
• Delivered training sessions for new team members on company policies and
Computer Skills customer service standards.
• Monitored and adhered to key performance metrics, including response time,
Adobe Photoshop
resolution rate, and customer satisfaction scores.
• Handled refunds, exchanges, and warranty claims while ensuring compliance
Microsoft PowerPoint
with company policies.

Microsoft Excel
Education
Microsoft Office
Bachelor, Vasyl' Stus Donetsk National University, Vinnytsia
SEPTEMBER 2018 — JUNE 2022

Languages
Master, Vinnytsia National Technical University , Vinnytsya
Ukrainian SEPTEMBER 2022 — DECEMBER 2023

Subject area - Computer engineering
English

Courses
Hobbies English language courses , Flash
J U LY 2 0 1 6 — J U LY 2 0 1 7
Music, painting