Богдана

ABOUT ME
Motivated and goal-oriented professional with a BA in Turkish and English
Philology from Taras Shevchenko National University of Kyiv, combining
educational expertise and customer service excellence. Proven track record in
customer service with measurable results, including 20% faster response times
through efficient ticket management. Committed to delivering exceptional
results through cross-functional collaboration and continuous professional
development.

WORK EXPERIENCE
Bohdana Shevchuk 01/11/2020 – 30/03/2024 Ukraine

Date of birth: 17/04/2003 English tutor
• Took part in the educational process of 3 students of 4–5th grades.
Nationality: Ukrainian
• Planned and delivered English language lessons that incorporated the
Gender: Female use of authorial audio-visual aids and various English teaching
methods.
• Closely supervised students’ growth and helped them improve written
and oral tests scores.
CONTACT Key achievement:
• Helped students improve final test scores by 20%.
 Petra Vershyhory Street, 7, • Developed and implemented 15+ original audio-visual materials that
31043 Kyiv, Ukraine (Home) increased student engagement by 40%.
• Maintained an average 90% homework completion rate across all
[open contact info](look above in the "contact info" section) students through engaging assignment design.

 [open contact info](look above in the "contact info" section)/09/2022 – CURRENT Kyiv/Lviv, Ukraine
Customer support representative I CSR Livingston Research
• Actively engage with the existing customer base through the text
message interface, offering a prompt and personalized response to
their requests and requirements.
• Specialize in guiding customers through the order placement process,
facilitating their understanding of available options, and addressing
post-purchase inquiries with a high degree of professionalism and
accuracy.
• Provide comprehensive assistance to customers in navigating a web
interface, ensuring a seamless and user-friendly experience.
• Proficiently handle and resolve customer complaints and issues,
showcasing robust problem-solving skills and an unwavering
commitment to customer satisfaction.
• Collaborate closely with cross-functional teams across the
organization to harmonize efforts and guarantee the delivery of an
exceptional customer experience, actively championing the pursuit of
excellence.

Key achievement:
• Improved response times by 20% through efficient ticket management
and prioritization.
• Successfully started processing an average of 26 customers per work
shift, ensuring quick and effective issue resolution.
• Excelled during peak periods, maintaining professionalism and
efficiency under high-pressure situations.
• Utilized data analytics tools to track customer support metrics and
generate regular reports for management, enabling data-driven
decision-making.

EDUCATION AND TRAINING
01/09/2020 – 30/06/2024 Kyiv, Ukraine
Bachelor of Turkish Philology Taras Shevchenko National
University of Kyiv
Address Volodymyrska Street, 60 , 01033, Kyiv, Ukraine
Field of study Fundamentals of linguistics, Turkish language and literature, English
 language, Fundamentals of translation practice, Literature of the Ancient East Final grade 92.6

01/09/2009 – 30/05/2020 Rosolivtsi, Ukraine
High School Diploma Rosolovetsky Lyceum
Final grade 11.4

LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English

Listening B2
Spoken production B1
Reading B2
Spoken interaction B2
Writing B2

Turkish

Listening B2
Spoken production B1
Reading B2
Spoken interaction B1
Writing B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS
Computer Literacy Social Media/Social Network Canva Editor Web-based communications and Research Data
Entry & Organization of Data Video creation & editing Microsoft Office package: Microsoft Word, Excel,
PowerPoint, Access

HOBBIES AND INTERESTS
Some creative directions:
• Digital Media Management: Strategically developed and managed Instagram art portfolio with diverse
artistic styles and engaged follower base through consistent content delivery and effective copywriting.
• Graphic Design: Applied core graphic design principles using Adobe Illustrator to create commercial-
quality visual materials and vector graphics.
• Digital Photography: Created and edited original photographic content using Adobe Photoshop with
focus on professional photo manipulation and enhancement.
Link [open contact info](look above in the "contact info" section)

COMMUNICATION AND INTERPERSONAL SKILLS
Developed skills:
• Conflict resolution
• Relationship building
• Mediation
• Problem-solving
• Teamwork / Collaboration
• Negotiation
• Listening
• Openness to criticism
PROJECTS
12/07/2022 – 21/07/2022
Erasmus+ Youth Exchange Share, Create and Enjoy in Turkey
• improved the level of English and Turkish
• learned to speak freely in public and lead discussions on cultural and historical topics
• learned about the customs and traditions of the participating countries (Turkey, Romania, Norway,
Lithuania)

01/02/2023 – 07/07/2023
Erasmus+ program at Pamukkale University, Turkey
• Gained a deep understanding and appreciation of Turkish customs, traditions, and way of life.
• Demonstrated effective communication in Turkish and English, both in academic and social settings.
• Maintained a strong academic record, earning a GPA (95) during the exchange program.
• Adapted to the Turkish education system and excelled in coursework "Comparative characteristics of
Ukrainian and Turkish idioms" related to my field of study.
• Actively engaged in cultural exchange activities, fostering international understanding and friendships.

MANAGEMENT AND LEADERSHIP SKILLS
Developed skills:
• Flexibility
• Strategic thinking
• Emotional ıntelligence
• Decision making
• Leadership

VOLUNTEERING
24/02/2022 – CURRENT
Support Army of Ukraine
• Translation of information about the war into Turkish and English and promotion of the channel with
Ukrainian news in Telegram.
• Weaving about 15 camouflage nets and cooking food for the military.
• Coincidence of funds for a thermal imager.
Links https://t.me/ukrainenowenglish/15641 https://t.me/UkraineNowTurkish/2515