Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12105553/

Work experience

Supervisor

from 09.2025 to now (11 months)
Air Arabia, Remote (Transportation and logistics)

Duty Supervisor - Air Arabia Airlines, call center

Customer support representative

from 09.2023 to 09.2025 (2 years)
Air Arabia, Remote (Transportation and logistics)

Support Emails - Back office - Social Media - Live chat support - Complaints

Customer support representative

from 09.2022 to 09.2023 (1 year)
Air Arabia, Remote (Transportation and logistics)

Inbound calls - Inquiries - Complanits - Sales - Customer service

Career break

from 01.2022 to 09.2022 (9 months)
Working on a personal project

Career break

from 09.2019 to 12.2021 (2 years 4 months)
Militry service

IT-specialist

from 03.2015 to 05.2018 (3 years 3 months)
MCIT (Minsitry of communication and Information technology - Egypt), Remote (IT)

IT Support - Technology center

Education

BSc, faculty of commerce

Accounting, Kyiv
Higher, from 2013 to 2018 (5 years)

My University and certification are from Egypt - Added Kyin because no other option

Additional education and certificates

TOT, Traine of Trainers

2015, 1 month

First Aid - Egyptian Red crescent

1 Month

MS office specialist

1 Month

IT Support Level 1

MCIT 1 month

Professional Photography

2 Month - Boy scout Egypt

Knowledge and skills

• Management skills
• Team management
• Management of CRM
• Active sales
• MS Excel
• Implementation of the KPI system
• Ability to work in multitasking mode
• Organizational skills

Language proficiencies

• English — advanced
• Arabic — fluent
• Ukrainian — beginner

Additional information

Volunteering in Humaintarian Aid with the ICRC based in Egypt
Disaster management training and emergency support
Professional Photography as a Hopy and side career