Анастасія

Anastasiia Yermolova
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)
Location: Ukraine (Open to remote work)

Objective
Motivated and customer-focused individual seeking a position as a Remote Customer Support Specialist. I aim to provide excellent service, resolve customer inquiries, and contribute to the success of your company with my problem-solving skills and dedication.

Education
Bachelor of Philology
Odessa National University named after I.I. Mechnikov
Graduated: July 2024

Work Experience
Junior Customer Support Specialist
Kyivstar Call Center
2023 – 2024
• Assisted customers with billing, service plans, and technical troubleshooting.
• Handled high call volumes while maintaining a positive attitude and exceeding performance targets.
• Received training in conflict resolution and effective communication.
Cashier & Customer Support
Metro
2022 – 2023
• Helped customers navigate in-store products and resolve concerns efficiently.
• Managed point-of-sale transactions accurately while maintaining a friendly demeanor.

Skills
• Languages: Ukrainian (Native), English (B2), French (A2).
• Technical Skills:
◦ Proficient in CRM software (e.g., Zendesk).
◦ Experienced in Microsoft Office Suite and Google Workspace.
◦ Basic understanding of troubleshooting and IT systems.
• Customer Service:
◦ Empathetic communication.
◦ Conflict resolution and problem-solving.
◦ Time management and multitasking.
• Soft Skills:
◦ Adaptable to remote work environments.
◦ Strong organizational skills.
◦ Team player with a proactive attitude.

Personal Qualities
• Dedicated to continuous learning and professional growth.
• Detail-oriented with a focus on quality service.
• Motivated to achieve financial independence and contribute positively to company goals.

Additional Information
• Experience working in diverse customer-facing roles.
• Interested in improving technical and language skills to enhance performance.
• Available for flexible shifts in remote settings.