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Перекладач турецької

Considering positions:
Перекладач турецької, оператор підтримки користувачів, менеджер з продажу, помічник керівника
City of residence:
Lviv
Ready to work:
Lviv, Remote

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Mehmet Eren
Customer Support Specialist
Turkish (Native) | Ukrainian (B2) | English (B1)

Professional Summary
Customer Support Specialist with experience providing customer support through live
chat and email. Experienced with MyLiveChat and Jira Service Management, creating
and tracking support tickets, working closely with technical teams, and maintaining
professional customer communication. Strong communication, problem-solving and
teamwork skills.

Professional Experience
Customer Support Specialist
International IT Company (Confidential)
June 2024 – April 2025

• Provided customer support via MyLiveChat and email.

• Identified customer issues and gathered the necessary information.

• Created and tracked support tickets using Jira Service Management.

• Coordinated with technical teams to ensure timely issue resolution.

• Monitored ticket progress and kept customers informed throughout the resolution
process.

• Used Microsoft Teams and Microsoft Outlook for internal communication and
customer correspondence.

• Maintained accurate customer records and delivered professional support.

Skills
Customer Support • Live Chat Support • Email Support • MyLiveChat • Jira Service
Management • Ticket Management • Microsoft Teams • Microsoft Outlook • Problem
Solving • Communication • Customer Service

Languages
• Turkish — Native

• Ukrainian — B2 (Intermediate)

• English — B1 (Intermediate)

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/12160300/