Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12280880/

Work experience

Medical representative

from 09.2022 to 11.2023 (1 year 3 months)
Cloma pharma, Vinnytsia (Medicine, pharmacy)

Promote pharmaceutical products to healthcare professionals, such as doctors, pharmacists, and nurses.
Educate healthcare professionals about the product, its usage, and potential side effects.
Establish and maintain relationships with healthcare professionals, key opinion leaders, and decision-makers.

Customer support representative

from 07.2016 to 08.2021 (5 years 2 months)
Atis Pharma, Kyiv (Medicine, pharmacy)

Key Responsibilities:

- Responding to customer inquiries about our company, products, and services.
- Resolving customer complaints and concerns in a timely and professional manner.
- Transferring customers to supervisors or relevant departments as needed.
- Managing orders and processing returns via phone, email, and messages.
- Coordinating returns, exchanges, and refunds to ensure customer satisfaction.

Or, if you'd like a more concise version:

Customer Service Representative Responsibilities:

- Answer customer questions and resolve issues.
- Handle orders, returns, and exchanges via phone, email, and messages.
- Escalate concerns to supervisors or departments as needed.

Knowledge and skills

• HTML
• JavaScript
• Adobe Photoshop
• MySQL
• CSS
• Figma
• JQuery
• SASS
• Handling objections
• UI design
• UX Design
• Creation of prototypes
• Adobe Illustrator
• JQuery UI
• Jira
• MS Excel
• Critical thinking
• Data visualization
• Machine learning
• SQL
• Python
• Google Analytics
• Conflict-free
• Tableau
• Preparation of technical specifications
• Stress resistance
• Ability to analyze
• Organizational skills
• Team management
• Management of CRM
• Adaptability
• Discipline
• Flexibility
• Conducting negotiations

Language proficiencies

English — fluent