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L1/L2 Technical Support Specialist
- City:
- Lviv
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Lviv, Ukraine Pavlo Kvach
[open contact info ](look above in the "contact info" section) L1/L2 Technical Support Specialist
[open contact info ](look above in the "contact info" section)
Summary
Skills L1/L2 Technical Support Specialist with hands-on experience in Fleet
Management SaaS platforms. Skilled in handling L1/L2 inquiries, CRM system
CRM
operations, and troubleshooting. Have basic knowledge of Databases (MySQL/
Admin Panel (Clients)
SQL) and Back-End development, backed by a solid IT background.
MySQL/SQL (Basic)
Work Experience
Jira/Confluence
TrackEnsure Fleet & Logistics Software Company
Java (Basic)
L1/L2 Technical Support Specialist (Remote) Feb 2024 - Present
Networking
Supporting a Fleet Management SaaS platform specializing in logistics, ELD
Microsoft Office compliance, and asset tracking solutions.
Flexibility Handled L1/L2 technical support inquiries, investigating issues through the
CRM/Admin panel and escalating complex cases when needed
Multitasking
Gathered and structured data on advanced queries before escalating to
Audit, Hardware, and Migration teams for resolution
Languages Managed daily operations in the CRM system, updating account details and
assisting client Fleet Managers with operational requests
Ukrainian - Native
Reported bugs and verified fixes for new product features by testing new
English - Upper-Intermediate
release in the STAGE environment
(B2)
Mentored new support specialists, introducing them to workflows, internal
systems, and best practices.
Links
Private Business
LinkedIn
Cashier/Merchandiser Sep 2022 - Mar 2023
Telegram
Supporting the operations and work of the private shop.
GitHub Worked as a cashier in a private shop, assisting customers with purchases
and transactions
Managed the store automation system (ПК Конкурент), overseeing PM
cashier and warehouse modules for efficient operations.
Education
I
Computer Science and T (Master) Sep 2024 - Present
Lviv Polytechnic National University | Information Technologies
Information Systems and Technologies (Bachelor) Sep 2020 - Jun 2024
Lviv Polytechnic National University | Intelligent Information Technologies
Acquired solid knowledge of Software Development (Back-end/Front-end),
DB, Linux systems, Networking (Cisco), and API usage
’ ‘
Graduated and defended a Bachelor s thesis on Information System for
’
Automating Public Baths Activities .
Lviv, Ukraine Pavlo Kvach
[
[
Summary
Skills L1/L2 Technical Support Specialist with hands-on experience in Fleet
Management SaaS platforms. Skilled in handling L1/L2 inquiries, CRM system
CRM
operations, and troubleshooting. Have basic knowledge of Databases (MySQL/
Admin Panel (Clients)
SQL) and Back-End development, backed by a solid IT background.
MySQL/SQL (Basic)
Work Experience
Jira/Confluence
TrackEnsure Fleet & Logistics Software Company
Java (Basic)
L1/L2 Technical Support Specialist (Remote) Feb 2024 - Present
Networking
Supporting a Fleet Management SaaS platform specializing in logistics, ELD
Microsoft Office compliance, and asset tracking solutions.
Flexibility Handled L1/L2 technical support inquiries, investigating issues through the
CRM/Admin panel and escalating complex cases when needed
Multitasking
Gathered and structured data on advanced queries before escalating to
Audit, Hardware, and Migration teams for resolution
Languages Managed daily operations in the CRM system, updating account details and
assisting client Fleet Managers with operational requests
Ukrainian - Native
Reported bugs and verified fixes for new product features by testing new
English - Upper-Intermediate
release in the STAGE environment
(B2)
Mentored new support specialists, introducing them to workflows, internal
systems, and best practices.
Links
Private Business
Cashier/Merchandiser Sep 2022 - Mar 2023
Telegram
Supporting the operations and work of the private shop.
GitHub Worked as a cashier in a private shop, assisting customers with purchases
and transactions
Managed the store automation system (ПК Конкурент), overseeing PM
cashier and warehouse modules for efficient operations.
Education
I
Computer Science and T (Master) Sep 2024 - Present
Lviv Polytechnic National University | Information Technologies
Information Systems and Technologies (Bachelor) Sep 2020 - Jun 2024
Lviv Polytechnic National University | Intelligent Information Technologies
Acquired solid knowledge of Software Development (Back-end/Front-end),
DB, Linux systems, Networking (Cisco), and API usage
’ ‘
Graduated and defended a Bachelor s thesis on Information System for
’
Automating Public Baths Activities .
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The candidate's resume is posted at https://www.work.ua/resumes/12308189/