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Customer support representative
- Considering positions:
- Customer support representative, менеджер роботи з клієнтами, оператор чата
- City of residence:
- Lviv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/12407585/
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Ilona Vasyliuka
[open contact info ](look above in the "contact info" section) [open contact info ](look above in the "contact info" section) Poznań, Poland LinkedIn
Skills Summary
Digital & Technical Adaptable, digitally fluent, and highly organized professional with
Literacy hands-on experience in remote operations and international user
Google Workspace, MS communication. Proven track record of managing concurrent digital
Office Suite, Slack, Microsoft workflows, maintaining high accuracy under pressure, and rapidly
Teams, Zoom, Rapid Software mastering new software ecosystems. Possesses strong cross-cultural
Adoption, Digital Document
communication skills with native Ukrainian, advanced English (C1),
Management, Data Entry
and professional Polish (B2). Highly self-motivated and optimized for
& Formatting, Zendesk
(CRM/Ticketing), Solidgate
independent, remote-first environments.
(Fintech/Payments), SaaS
Platforms, 3D Modeling & Education
Rendering
Adam Mickiewicz University BA
Core Competencies Liberal Arts and Sciences Poznań • 2024 – Present
Task Prioritization,
Collegium Civitas BA
Multitasking, Multi-channel
Communication, Written
International Business Management Warsaw • 2023 – 2024
& Verbal Correspondence,
Analytical Troubleshooting, Experience
Cross-Cultural Relations
EverHelp Ukraine, Remote
Workplace Strengths Customer Support Representative March 2025 – November 2025
High Autonomy, Time • Managed simultaneous digital workflows, handling high volumes of
Management, Process inbound requests and correspondence with international clients.
Optimization, Attention to
• Maintained strict data accuracy, performance standards, and quality
Detail
metrics in a fully digital workplace.
Languages • Diagnosed operational and user issues systematically using
English structured analytical troubleshooting.
C1 (Advanced) • Coordinated with cross-functional remote teams using advanced
digital collaboration and project management tools.
Ukrainian
Native • Developed high adaptability by rapidly onboarding, testing, and
mastering proprietary software and updated operational workflows.
Polish
B2 (Professional Working
Proficiency) Projects
Independent 3D Design Projects Ongoing
Developed technical proficiency in 3D modeling software, managing
projects from concept to final render. Developed strong
problem-solving and self-learning methodologies.
[
Skills Summary
Digital & Technical Adaptable, digitally fluent, and highly organized professional with
Literacy hands-on experience in remote operations and international user
Google Workspace, MS communication. Proven track record of managing concurrent digital
Office Suite, Slack, Microsoft workflows, maintaining high accuracy under pressure, and rapidly
Teams, Zoom, Rapid Software mastering new software ecosystems. Possesses strong cross-cultural
Adoption, Digital Document
communication skills with native Ukrainian, advanced English (C1),
Management, Data Entry
and professional Polish (B2). Highly self-motivated and optimized for
& Formatting, Zendesk
(CRM/Ticketing), Solidgate
independent, remote-first environments.
(Fintech/Payments), SaaS
Platforms, 3D Modeling & Education
Rendering
Adam Mickiewicz University BA
Core Competencies Liberal Arts and Sciences Poznań • 2024 – Present
Task Prioritization,
Collegium Civitas BA
Multitasking, Multi-channel
Communication, Written
International Business Management Warsaw • 2023 – 2024
& Verbal Correspondence,
Analytical Troubleshooting, Experience
Cross-Cultural Relations
EverHelp Ukraine, Remote
Workplace Strengths Customer Support Representative March 2025 – November 2025
High Autonomy, Time • Managed simultaneous digital workflows, handling high volumes of
Management, Process inbound requests and correspondence with international clients.
Optimization, Attention to
• Maintained strict data accuracy, performance standards, and quality
Detail
metrics in a fully digital workplace.
Languages • Diagnosed operational and user issues systematically using
English structured analytical troubleshooting.
C1 (Advanced) • Coordinated with cross-functional remote teams using advanced
digital collaboration and project management tools.
Ukrainian
Native • Developed high adaptability by rapidly onboarding, testing, and
mastering proprietary software and updated operational workflows.
Polish
B2 (Professional Working
Proficiency) Projects
Independent 3D Design Projects Ongoing
Developed technical proficiency in 3D modeling software, managing
projects from concept to final render. Developed strong
problem-solving and self-learning methodologies.
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The candidate's resume is posted at https://www.work.ua/resumes/12407585/