Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12512651/

Work experience

Customer support representative

from 06.2023 to 01.2025 (1 year 7 months)
Estingos place, Dnipro (Auto business and auto service)

Handling customer complain in a professional manner, de-escalating situations, and finding solutions to address concerns.

Customer support representative

from 01.2021 to 03.2023 (2 years 2 months)
Hmedix pharmacy and store, Dnipro (Auto business and auto service)

Handled Customer Inquiries Efficiently
Responded to an average of 50+ customer inquiries daily via phone, email, and chat, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.

Resolved Complaints Professionally
De-escalated complaints with professionalism and empathy, turning 80% of negative customer experiences into positive resolutions through effective communication and problem-solving.

Maintained Accurate Records
Accurately logged all customer interactions in the CRM system, ensuring up-to-date records for seamless follow-up and reporting.

Education

Federal University Wukari

Political Science, Dnipro
Higher, from 2017 to 2022 (5 years)

Knowledge and skills

• Diligence
• Ability to quickly learn new information
• Teamwork
• Ability to convince
• Ability to plan
• Communicability
• Receiving incoming calls
• Discipline

Language proficiencies

English — fluent

References

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Sales representative, WellClean Solutions Inc.