Moses

Eze Moses
9, Atilola Alao Street, Ojo, Lagos.
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Dynamic and highly motivated Customer Service Representative with 5 years of experience in
dispatching, sales, and customer support across multiple industries, including appliance repair, auto
transportation, and e-commerce. Proven track record of delivering excellent customer service,
effectively managing logistics, and driving sales in fast-paced environments. Skilled in
proble solving, conflict resolution, and cross-functional collaboration. Adept at adapting to the US
market and
building strong customer relationships.

Professional Experience
RepairHub Technologies 01/24 - 01/25
Dispatcher/Sales Representative

• Managed scheduling and dispatching for a team of 15 technicians, ensuring optimal route planning
• and timely service delivery across the service area.
• Served as the main point of communication between customers and technicians, relaying critical
• service information and updates.
• Delivered exceptional customer support by addressing inquiries, confirming appointments, and
• following up on completed services.
• Improved dispatch efficiency by 20% through process improvements and real-time
communication
• with field teams.

Dstv Nigeria 06/24 - 12/24
Customer Service Coordinator/Disptacher

• Acted as the primary point of contact for customers seeking appliance cable installation, providing
• detailed information on services, pricing, and timelines.
• Managed an average of 60+ customer interactions per day via phone, email, and live chat.
• Coordinated with technicians to schedule appointments, ensuring timely and efficient service
• delivery.
• Resolved customer complaints and escalated issues to management when necessary, achieving a
• 95% customer satisfaction rate.
• Utilized CRM systems to track customer interactions, service requests, and follow-up actions.

Bargain Auto Transport 02/23 - 11/23
Sales Representative/Affiliate Manager

• Prospected and generated new business opportunities in the auto transportation industry,
handling
• both B2B and B2C sales.
• Managed the end-to-end sales process, including lead generation, negotiations, and closing
sales,
• contributing to a 15% increase in annual revenue.
• Developed strong relationships with clients, offering tailored solutions for vehicle transportation
• needs, and ensuring high customer retention.
• Collaborated with logistics teams to provide accurate delivery timelines and customer
expectations,
• resulting in an 85% on-time delivery rate.
m
Coverland/iCarCovers 06/22 - 12/22
Customer Service representative

• Provided product knowledge, troubleshooting, and support for customers purchasing through the
• company's e-commerce platforms.
• Assisted with customer inquiries regarding online orders, returns, exchanges, and product
availability.
• Processed transactions and ensured timely shipping and tracking updates for customers.
• Worked closely with the marketing and inventory teams to enhance product listings, improving
• conversion rates by 12%.
• Utilized platforms like Shopify and Amazon to manage listings, process orders, and follow up on
• customer feedback.

Education
Our Lady of Mercy Hospital College of Nursing Sciences, Umulogho, Imo state. 10/18 - 11/21
Diploma in Nursing Sciences

• Registered Nurse (RN)

Mavir Leaders College 09/07 - 03/14
O’Level Certificate

Key Skills
• CRM Tools: Salesforce, Zendesk, Freshdesk, Movewheels, Housecall Pro, Zadarma, Konmo CRM
• E-commerce Platforms: Shopify, Amazon Seller Central
• Microsoft Office Suite: Word, Excel, PowerPoint
• Communication Tools: Slack, Microsoft Teams, Zoom
• Advanced English Proficiency
• Strong interpersonal and relationship building scheme.
• Problem solving and organizational skills