Gift

Gift Kosiso Okeke
Bloka 34, Pyrohova Street
Vinnitsia City, Vinnytsia 21000, Ukraine
Phone: +993573723
Email: [open contact info](look above in the "contact info" section)

Professional Summary
Highly resourceful Customer Service Specialist with several years of progressive experience driving customer satisfaction and retention. Proven track record in resolving complex issues and ensuring repeat business. Adept at planning and executing customer service strategies, with strong interpersonal and communication skills. A dedicated team player known for effectively collaborating to achieve the best outcomes—even when handling challenging client interactions.

Key Skills
• Clerical Support
• Excellent Interpersonal & Written Communication (English)
• Data Entry & Analysis
• Strong Verbal Communication
• Self-Motivated & Extremely Organized
• Effective Process Implementation
• Team Collaboration & Leadership
• Client Assessment & Analysis
• Proficient with Slack
• MS Word, PowerPoint, Excel; Google Docs & Drive; CRM Systems
• Technical Support
• Customer Service

Work Experience
Customer Service Representative, CAPBEAST
June 2020 – December 2020
• Utilized Zendesk to promptly communicate with clients, resolve purchasing issues, and conduct in-depth research on complex problems, thereby enhancing customer satisfaction.
• Provided real-time support by offering essential information and assistance.
• Generated detailed reports and presentations to aid decision-making.
• Updated client accounts and system databases to maintain accuracy and efficiency in future interactions.
Customer Service Agent, Window Repair NYC (Call Center Remote)
June 2021 – April 2022
• Addressed customer complaints and mitigated dissatisfaction through timely, effective solutions using Aircall.
• Booked and scheduled client appointments, coordinating with technicians via the Monday platform.
• Delivered primary customer support in a fast-paced environment, serving both internal and external clients.
• Collaborated with coworkers and managers to resolve high-level customer issues.
• Adapted quickly to new applications while staying current with emerging technologies.
Customer Service Representative, PEXLY – PROJECT SWEATCOIN & SWEAT ECONOMY
June 2022 – July 2024
• Collaborated with the product team to launch a sweat economy cryptocurrency project, contributing to increased user engagement.
• Assisted customers with trade issues, providing guidance and escalating concerns as necessary to reduce unresolved issues.
• Utilized Zendesk to ensure rapid responses to customer inquiries, consistently meeting a daily target of 300 tickets.
• Assisted customers with product purchases on Sweatcoin, processed refunds for incomplete transactions, and increased successful transaction rates.
• Delivered prompt technical support to resolve app-related issues, boosting overall customer satisfaction.
• Worked with the team to develop and implement strategies for enhanced customer service.
Customer Service Representative, IL MAKIAGE COSMETICS
September 2024 – January 2025
• Used Sprout to respond to customer inquiries, complaints, and questions on Facebook and Instagram, providing effective solutions.
• Delivered quick, responsive support to resolve customer complaints.
• Collaborated with the team to devise strategies that improved customer satisfaction.

Education
Bachelor of Law
National University Odesa Law Academy, Odesa, Ukraine
2014 – 2019
Secondary School Leaving Certificate (Sciences)
Ostra Heights College, Lagos, Nigeria, 2014

Certifications & Training
• TEFL-TESOL Certification (40-Hour Elementary TESOL Course), TEFL-TESOL Academy, 2018
• Fundamentals of Corporate Management, 2018