Contact information

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Work experience

Account Manager

from 11.2008 to now (15 years 10 months)
UCT (Marketing/Advertising)

3+ years experience in Internet Marketing and managing campaigns.

Strong analytical skills (have a good experience in online-marketing campaigns analyze/ optimization), deep knowledge of Google AdWords (marketing and technical side), social networks, media ads, SEO optimal keywords list research, web pages usability.

Account management (negotiations, contracts concluding, optimal package selection individually for each client, advertising campaigns management with further analysis of their effectiveness).

Receptionist

from 06.2007 to 11.2008 (1 year 5 months)
Krizantem Hotels (Turkey, Alanya) (Hotels)

* dealing with reservations and cancellations by phone, e-mail, letter, fax or in person
* checking guests in/out, allocating rooms and handing out keys
* checking guests out, preparing bills and taking payment
* help to reservation department
* handling foreign exchange
* taking and passing on messages
* dealing with special requests from guests, such as ordering taxis, booking local trips, storing valuables and luggage
* answering questions about facilities in the hotel and the surrounding area
* dealing with complaints or problems

Receptionist and Guest Relations

from 04.2006 to 11.2006 (7 months)
Papillon Muna Hotel (Paloma Beach) (Hotels)

As Receptionist:
* dealing with reservations and cancellations by phone, e-mail, letter, fax or in person
* checking guests in/out, allocating rooms and handing out keys
* checking guests out, preparing bills and taking payment
* help to reservation department
* handling foreign exchange
* taking and passing on messages
* dealing with special requests from guests, such as ordering taxis, booking local trips, storing valuables and luggage
* answering questions about facilities in the hotel and the surrounding area
* dealing with complaints or problems

As Guest Relations:
* dealing with complaints or problems
* daily arranging welcome cards for tourists up to check-in list
* meeting guests in A La Carte Restourants

Receptionist

from 09.2004 to 03.2006 (1 year 6 months)
IBRR (EBRD) (wwwr.worldbank.org) (UNO)

Distribution of incoming calls
Distribution of diplomatic correspondence
Organization of the meetings schedule
Conferences organization
Assistance in project work
Office vehicles control

Education

National Aviation University

Management and Logistics, Kiev
Higher, from 1999 to 2004 (4 years 9 months)

Additional education and certificates

Kiev Institute of Tourism (Manager of Tourism Certificate)

2007

Knowledge and skills

• Internet User
• MS Office
• MS PowerPoint
• Пользователь ПК
• Пользователь Internet
• 1C
• Linux
• Ubuntu

Language proficiencies

• English — advanced
• Turkish — average
• German — beginner
• Russian — fluent
• Ukrainian — fluent

Additional information

* I am persuasive, communicative, dynamic and friendly personality, self-motivated, easy trainable and able to work independently
* My interests are: learning languages, reading & studying about communication psychology, tourism, web-technologies; sport, healthy way of life.