Henry

📧
Henry Kweku Duah​

🌍 [open contact info](look above in the "contact info" section)​

🔗 Remote / Kyiv, Ukraine / Dortmund, Germany ​
[open contact info](look above in the "contact info" section)

Professional Summary

Detail-oriented and proactive customer experience specialist with strong expertise in e-commerce
operations, sales strategy, and customer relationship management. Demonstrated success in driving
growth and efficiency for digital marketplaces and wholesale operations. Passionate about delivering
data-driven insights and building lasting customer relationships across diverse markets.

Work Experience

SIGONNA LLC, Wyoming, USA (Remote) – Part-Time ​
Assistant Research Analyst & Partner Manager​
October 2023 – Present

●​ Conducted in-depth brand and market research to inform high-level e-commerce strategy and
sales decision-making.​

●​ Engaged in customer relationship management using Zoho CRM to track leads, resolve issues,
and nurture long-term clients.​

●​ Initiated cold and warm calls to onboard partners and maintain communication with wholesale
clients across platforms.​

●​ Ensured all Amazon and Shopify sales adhered to MAP (Minimum Advertised Price) policies and
brand guidelines.​

●​ Played a key role in driving innovation by identifying market trends and recommending
actionable insights.​

Customer Care Representative, Finite Consultants (Remote)​
February 2020 – May 2021

●​ Provided exceptional support to international customers via email and phone, improving response
times by 20%.​

●​ Developed documentation for internal procedures, enhancing customer service efficiency.​

●​ Resolved billing issues and product inquiries while maintaining high levels of customer
satisfaction.​
Education

📚
Kyiv National Medical University, Ukraine​
Bachelor’s in Medicine | 2018–2022

📚 Project Management & Data Analytics Certificate | January 2025 – Present
Aspire Leaders Program, Aspire Institute – Harvard Business School (Remote)​

📚 2-Month Professional Course | Field: Communication/Customer Service
Imperial College London (Online Certificate)​

Skills

●​ CRM Tools: Zoho CRM, HubSpot (Basic), Zendesk​

●​ E-commerce Tools: Shopify, Amazon Seller Central, Wix​

●​ Sales & Analysis: Market research, Cold/warm calling, B2B outreach​

●​ Technical: Microsoft Excel, WordPress, Email marketing automation​

●​ Languages: English (Fluent), French (Beginner), Twi (Native)​

Certifications & Highlights

●​ Outstanding Growth-Pal Award – Impact Training Room Fellowship, 2024​

●​ Led partner communications and customer insights development for SIGONNA’s e-commerce
expansion​

●​ Recognized for increasing customer retention through empathetic and effective problem
resolution​