Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/12951130/

Work experience

Customer support representative

from 07.2023 to 03.2025 (1 year 9 months)
Exacta sterling, Remote (Medicine, pharmacy)

Managed end-to-end customer ticket lifecycles and technical inquiries using Zendesk, maintaining high resolution rates and GDPR compliance.
Ensured GDPR-compliant documentation and efficient file handling.
Managed calendars, scheduling, and email communication across time zones.
Improved remote workflow efficiency by 30% through process streamlining.

Education

Bells University

Public Administration
Higher, from 2018 to 2023 (5 years)

Additional education and certificates

Google Digital Marketing & E-Commerce

August - November 2023
Certificate

Knowledge and skills

• Fast typing
• Creativity
• Work with customers
• Ability to work in multitasking mode
• Email client
• Identification of the client's needs
• Data management
• Technical support for users
• Administrative work
• Microsoft Copilot
• Microsoft clarity

Language proficiencies

English — advanced

Additional information

🚀 Reliability: Fully equipped for 24/7 operations with Starlink Internet and Dual Backup Power (Inverter + Generator). 0% downtime during local outages.
🌍 Availability: Ready for Mixed/Night shifts (14:00 - 06:30 EET).
🛠️ Tech Stack: Proficient in Zendesk, Salesforce, Slack, and Google Workspace.
🗣️ Language: Fluent C1 English with experience in phone and chat-based support for Western markets.