Дар'я

Daria Savchenko, Operations Specialist SKILLS
End of Lease Ability to Work in a Team
WARSAW, POLAND · [open contact info](look above in the "contact info" section) · 576758954
Leadership

PROFILE Effective Time
Management
Detail-oriented Operations Specialist with a strong background in streamlining processes,
optimizing workflows, and improving operational efficiency. Adept at collaborating with Adaptability
cross-functional teams, managing day-to-day operations, and ensuring compliance with
company policies and industry standards. Proven ability to identify areas for improvement,
Ability to Multitask
develop strategies, and execute plans that drive organizational success. Highly organized,
analytical, and committed to achieving operational excellence.
Scheduling

EMPLOYMENT HISTORY Professional Attitude

Operations Specialist End of Lease, CHG Meridian Polska sp.zoo Expediting
Nov 2023 — Present, Warsaw
Customer Support
• Prepare, review, and organize all necessary documentation for the end-of-lease process,
including creating collections, offleases, invoices, sales agreements. Customer Service
• Serve as the primary point of contact for customers or clients, providing guidance on
end-of-lease procedures, answering questions, and addressing concerns. Microsoft Office
• Liaising and collaborating with colleagues to resolve queries and issues
• Perform a wide variety of complex administrative duties Attention to Detail
Key achievement:
Communication Skills
played a pivotal role in refining operational procedures that enhanced workflow efficiency,
resulting in improved team performance and a more streamlined approach to project execution.

LANGUAGES
Customer Support Representative, Norwegian Airline
Jan 2019 — Aug 2020 English

• Key Qualifications & Responsibilities: Answered an average of 50+ calls per day from
Ukrainian
unsatisfied customers related to delays in schedules, tickets mistakes, and lost baggages
Resolved customers' complaints while identifying problems and taking appropriate
Polish
corrective action, increasing client retention ratio significantly. Demonstrated professional
etiquette and manners, improving 30% positive feedback immediately.
Russian
• Key achievement: Helped to resolve a recurring product complaint by analyzing reports and
identifying a major process bottleneck which led to a 70% reduction in the number of tickets German
for this specific issue.

Teacher
Jan 2015 — Nov 2023

Key Qualifications & Responsibilities:
• Implemented a series of activities based learning programs, which resulted in increased
student interest in regular lessons.
• Enriched students' learning environments by incorporating short history, art, and literature
lessons into original curriculums.
 • Incorporated engaging teaching methods and resources that set a strong foundation for
learning, encouraging student participation and selfmotivation

to seek more information.

EDUCATION

Nizhyn Mykola Gogol State University in Ukraine, Bachelor's
degree in Linguistics
Jan 2014