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Work experience

Supply Chain and Logistics Manager

from 04.2023 to 03.2025 (1 year 11 months)
World Food Product (UN), Київ (Неприбуткові, благодійні та громадські організації)

I was responsible for managing national fuel supply operations, vendor coordination, procurement planning, and compliance tracking. In parallel with technical duties, I provided extensive administrative, coordination, and front-office support to field leadership and liaised with external partners, UN agencies, and local authorities to ensure operational continuity. The role required attention to detail, UN procedural knowledge, and the ability to operate under pressure in a complex humanitarian setting. I provided direct administrative and operational support to senior supply chain leadership, helping manage national-level fuel supply operations while ensuring effective coordination with UN agencies, government authorities, and humanitarian partners. The role blended administrative oversight, front-office coordination, scheduling, and reporting with technical logistics execution in line with UN internal control systems and donor standards.

• Led national transport and fuel distribution operations across multimodal channels, managing fleet assets and subcontracted ensuring compliance, safety, and on-time delivery
• Managed full operational P&L, resource planning, budgeting, and vendor payments across multiple regions; delivered fuel and general cargo nationwide with high service reliability
• Oversaw annual logistics budget, including fuel supply chain costs, fleet management, and contract payments
• Directed vendor management: tendering, contracting, onboarding, and performance audits of over 20 fuel and logistics providers
• Oversaw end-to-end fuel supply chain: negotiated supplier terms, monitored inventory, ensured regulatory compliance, and managed emergency response planning
• Optimized routing, fleet scheduling, and resource allocation to improve delivery timelines and reduce operating costs by 12%
• Maintained KPI reporting systems to monitor on-time delivery, fuel shrinkage/loss rates, and carrier SLA compliance
• Implemented emergency response and risk management plans for high-risk fuel transport, including fire safety and incident coordination
• Maintained strict compliance with UN transport standards, customs procedures, and national regulatory requirements
• Developed procedures, safety protocols for high-risk transport (fuel logistics), including accident prevention, loss control, and incident response
• Acted as senior liaison with government stakeholders and logistics partners to ensure continuity of operations during conflict-related disruptions

Head of Logistics and Procurement

from 01.2023 to 04.2023 (3 months)
Norwegian Refugee Council (NRC Ukraine), Київ (Неприбуткові, благодійні та громадські організації)

As the functional lead of NRC’s national procurement and logistics operations in Ukraine, I was responsible for overseeing supply chain activities, vendor management, and internal controls, while also serving as a key administrative and coordination interface between program managers, senior leadership, and external stakeholders. The position combined strategic procurement oversight with daily front-office functions, administrative coordination, and inter-agency engagement - aligning with UN operational standards and humanitarian principles.

• Led national transport procurement operations, managing RFQs, ITBs, and RFPs for multimillion-dollar logistics contracts across regions
• Supported logistics sourcing strategies to ensure agile, cost-effective freight solutions aligned with service delivery needs
• Oversaw supplier onboarding, contract negotiation, and performance reviews for road, last-mile, and cross-border transport providers
• Contributed to the development of national logistics plans, aligning procurement operations with long-term strategic objectives
• Maintained oversight of documentation flow and compliance audits to ensure adherence to procurement policies and financial controls
• Engaged with field offices, regional hubs to resolve bottlenecks, assess logistics needs, reconfigure supplier networks where necessary
• Participated in tender committees, aligning competitive procurement with quality and operational outcomes

Country Transport Manager / Cross-Border Transport Operations

from 09.2013 to 12.2022 (9 years 3 months)
FM Logistic Ukraine, Київ (Транспорт, логістика)

As a senior logistics leader at FM Logistic, I was responsible for overseeing national and international transport operations, managing strategic supplier relationships, and ensuring compliance with legal, regulatory, and corporate standards. I led multifunctional teams, managed high-value contracts, and developed systems for transport planning, performance monitoring, and stakeholder reporting. The role demanded strong organizational, analytical, and administrative skills - many of which are directly transferable to UN coordination and front-office environments.

• Oversaw national and international freight forwarding and transport operations, managing full P&L responsibility across multi-state road and sea freight networks
• Directed annual budgets exceeding $10 million, achieving year-on-year cost savings and operational efficiencies through carrier optimization and route redesign
• Developed and executed transport and logistics strategy aligned with commercial growth targets, compliance standards, and customer SLAs
• Managed contract negotiations with international forwarders, 3PL providers, and national carriers, ensuring service-level delivery and cost-effectiveness
• Led client-facing operations, maintaining long-term relationships with key customers and ensuring high satisfaction and retention across industries
• Supervised a team of over 50+ staff including planners, coordinators, drivers, and warehouse interfaces; implemented performance metrics and training plans
• Established KPI dashboards and led weekly reviews to drive continuous improvement, service delivery, and alignment with customer volume forecasts
• Oversaw cross-border shipments and international compliance processes, liaising with brokers and customs agents to reduce clearance delays
• Played a key role in customer acquisition and retention presentations, supporting revenue growth through logistics design, pricing inputs, and service differentiation

Head of International Transport \ General Manager

from 01.2011 to 09.2013 (2 years 8 months)
Cargo Partner, Київ (Транспорт, логістика)

As Head as International Transport at Cargo Partner, I led cross-border fleet operations and transport planning activities across Ukraine and Eastern Europe. I oversaw team performance, vendor negotiations, and operational compliance, while also managing administrative coordination with clients, service providers, and internal leadership. The role required strong scheduling, reporting, and coordination skills - directly supporting efficient workflow and strategic delivery across the supply chain.

• Managed cross-border fleet and freight forwarding operations across key Asia - Europe and Eastern Europe - Australasia trade lanes, coordinating ocean and road freight for mid-sized and enterprise clients in retail, automotive, and FMCG sectors
• Developed and implemented strategic transport plans to achieve revenue targets, improve delivery performance, and streamline cost structures
• Oversaw a diverse portfolio of vendors and carriers, ensuring service quality, contractual compliance, and competitive cost performance
• Directed teams across dispatch, service assurance, and fleet scheduling, delivering on-time performance and customer satisfaction
• Liaised with multiple internal departments and external stakeholders (sales, finance, freight brokers) to ensure aligned service execution
• Led operational and financial performance reviews, identifying cost control opportunities and improving transport utilization across routes
• Negotiated supplier terms and conditions, managing contracts and service-level expectations to support long-term partnership sustainability
• Coordinated international shipments and customs clearance in collaboration with global logistics hubs and 3PL partners
• Played a pivotal role in customer onboarding, ensuring operational readiness, timeline commitments, and service setup for key accounts

Senior Fleet Manager

from 01.2009 to 01.2011 (2 years)
ATL, Київ (Транспорт, логістика)

In this mid-senior logistics leadership role, I was responsible for managing a 35-trailer fleet across national and international routes. My duties included operational oversight, routing coordination, vehicle scheduling, and vendor interaction. I also took on key administrative responsibilities, including contract preparation, maintenance tracking, and cross-team coordination - all of which developed core planning and communication skills applicable to UN administrative functions.

• Managed distribution operations and delivery execution for national and international clients, overseeing last-mile routing, line haul planning, and customer delivery performance
• Led a team of transport supervisors and logistics coordinators across multiple depots, ensuring alignment with customer and safety protocols
• Directed carrier sourcing and contract negotiation activities, securing reliable capacity and service standards in a cost-constrained market
• Oversaw daily routing of trucks, coordinating deliveries and collections across regional and cross-border locations
• Collaborated with senior operations and warehouse staff to improve workflow integration, reduce delivery times, and streamline load planning
• Played a key role in reducing fuel and handling costs through better scheduling, vehicle utilization, and shift planning
• Maintained oversight of claims and incident handling, ensuring timely resolution and communication with clients and insurers
• Supported business development by analyzing distribution performance and identifying areas for service expansion and margin improvement

Customer Service Manager

from 01.2007 to 12.2008 (1 year 11 months)
OOCL, Київ (Транспорт, логістика)

At OOCL, I led a client-facing support team responsible for international container logistics. The role involved managing service delivery, coordinating vessel bookings, maintaining transport cost tracking, and supporting administrative reporting - particularly across English-speaking partner countries. It enhanced my ability to work in a structured, client-focused, and documentation-heavy environment - with clear links to the administrative and coordination functions expected at the UN.

• Managed customer service operations and import container coordination across Australasia - Asia trade routes, ensuring timely delivery and efficient documentation flow
• Acted as primary point of contact for key B2B clients, resolving escalations, and claims, while maintaining high satisfaction levels
• Oversaw vessel bookings, inland transport coordination, and delivery appointments with port operators, freight forwarders, and consignees
• Produced weekly and monthly Cost-to-Serve reports, tracking profitability per client segment and highlighting areas for commercial optimization
• Coordinated cross-functional communications between customer service, sales, warehouse, and finance teams to align expectations and resolve delivery gaps
• Led service quality improvement initiatives, including internal workshops, customer reviews, and logistics workflow enhancements
• Supported business growth by identifying service gaps and proposing value-added solutions to retain and expand client accounts

Freight Forwarding and Fleet Operations Manager

from 02.2003 to 01.2007 (3 years 11 months)
ATL, Київ (Транспорт, логістика)

In this early leadership role, I was responsible for managing international freight operations across road, sea, and rail modes. I coordinated cargo movement, vendor performance, and documentation processing for import and export logistics. I also gained substantial experience in communication with customs, administrative documentation, invoice control, and client coordination - laying the groundwork for later administrative and logistics leadership roles.

• Oversaw end-to-end freight forwarding operations for FCL, LCL, and consolidated shipments by road and sea, ensuring on-time and compliant delivery for international clients
• Managed the selection, negotiation, and performance of freight vendors, 3PL providers, and equipment service partners
• Coordinated with customs brokers, shipping lines, and trucking carriers to maintain seamless cargo movement across borders
• Handled transport documentation, container allocation, invoicing, and freight auditing to ensure commercial accuracy and control
• Supported client onboarding and day-to-day coordination, ensuring service consistency and accurate order fulfilment
• Introduced process improvements in route planning, loading cycles, cost control that increased delivery reliability and reduced empty mileage
• Supervised dispatch, warehouse coordination, and documentation teams, improving overall process flow and client responsiveness

Education

International Slavonic University

International Business / Foreign Affairs, Харків
Higher, from 1999 to 2004 (5 years)

Master's Degree
Foreign Affairs \ International Business \ Transport Logistics

Research Thesis:
Using Logistics in the Foreign Trade

Knowledge and skills

• MS Office
• Windows
• Exceptional customer service skills
• Good communication skills
• Understanding of domestic and international freight movements
• Strong ability to build and develop relationships
• Ability to work individually as well as in a team
• Strong organisational and planning skills
• Problem solving skills
• Good innovation and change management skills
• Ability to work under limited or no supervision
• Analytical thinking
• Attentiveness
• Strong time management skills

Language proficiencies

• English — fluent
• Ukrainian — fluent
• Russian — fluent
• Spanish — beginner

Additional information

Strategic executive with over 20 years of leadership in transport, logistics, supply chain operations, and people management across Ukraine, Europe, and Australia. Known for a collaborative mind-set, modern management style, and an unwavering focus on delivering measurable impact. Held country-level roles with FM Logistic and Cargo Partner for over a decade, leading national and cross-border programs and bringing the strategic vision, operational rigor, and cross-sector insight required to guide complex organizations through transformative growth in challenging environments. Hold a Master’s degree in Foreign Affairs and International Economic Relations, strengthening capabilities in government relations, policy navigation, and international stakeholder engagement. Experienced in managing multimillion-euro operations and leading organizational transformation in highly regulated settings. Fluent in Ukrainian, English, and Russian.