Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/13076314/

Work experience

HR-менеджер

from 02.2026 to 07.2026 (6 months)
Confidential - Service & Hospitality Sector (NDA), Одеса (Готельно-ресторанний бізнес)

• Led day-to-day operations and coordinated a service team of 5+ members,
ensuring high standards of service delivery.
• Managed end-to-end internal HR functions: conducted shift-scheduling,
coordinated team training, and managed employee relations.
• Successfully onboarded and mentored new hires, reducing their ramp-up time
through structured training guidelines.
• Resolved complex interpersonal conflicts and handled customer escalations under
high-pressure scenarios, maintaining a 95% satisfaction rate.

Customer service manager

from 06.2025 to 02.2026 (9 months)
Confidential - Communications Platform (NDA), Одеса (Телекомунікації, зв'язок)

• Managed high-volume customer inquiries and incoming communication channels
in a fast-paced environment.
• Maintained and updated customer databases with 100% accuracy, ensuring
smooth cross-departmental data flow.
• Sharpened active listening, empathy, and rapid problem-solving skills, handling
up to 80+ client interactions daily.
• Collaborated with the management team to identify common user bottlenecks
and streamline communication workflows.

HR-менеджер

from 09.2020 to 03.2022 (1 year 7 months)
Light Room (IT)

Education

ЧНУ ім. Петра Могили

Компʼютерних наук, Миколаїв
Higher, from 2015 to 2019 (4 years)

Knowledge and skills

• Організованість
• Увага до деталей
• Пунктуальність
• Активність
• Відповідальність
• Неконфліктність
• Бажання вчитися і розвиватися
• Грамотна усна та письмова мова

Language proficiencies

• Ukrainian — fluent
• English — average

Additional information

Вільний час присвячую спорту або читанню книг. Без шкідливих звичок.