Алена
Direct-менеджер
- Considering positions:
- Direct-менеджер, Фахівець служби підтримки, Оператор чата, Адміністратор, Оператор ПК, Спеціаліст чата, Менеджер маркетплейсів, Оператор кол-центру, Менеджер інтернет-магазину, Тимлід
- Age:
- 27 years
- City of residence:
- Novhorod-Siverskyi
- Ready to work:
- Remote
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Manchester, SK6 3AA
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Customer Support Manager
Personal Profile
Dedicated and customer-oriented professional with experience in client communication, problem-solving, and service management. Strong organizational and multitasking skills, with a keen eye for detail. Passionate about enhancing customer satisfaction and optimizing support processes. Eager to leverage my skills and experience to transition into a customer support role within a dynamic team.
Key Skills & Competencies
✅ Customer Service & Communication
✅ Problem-Solving & Conflict Resolution
✅ Multitasking & Organizational Abilities
✅ Billing & Payment Process Understanding
✅ Team Coordination & Leadership
✅ Fluent in Ukrainian; English – B2
Professional Experience
Massage Therapist | The Massage Company, UK (April 2023 – Present)
• Provided exceptional customer service, ensuring client satisfaction.
• Conducted client surveys to assess service quality and improve processes.
• Managed appointment bookings and payment processing.
Administrator/Receptionist | Hotel Ukraine, Ukraine (June 2019 – September 2021)
• Managed customer inquiries and provided solutions to client concerns.
• Handled reservations, billing, and payment processes.
• Coordinated and supervised staff to ensure smooth daily operations.
Teacher’s Assistant | Nursery, Ukraine (August 2017 – August 2018)
• Assisted in managing children’s activities and communication.
Education & Certifications
• College in Kyiv – Tourism & Hotel Business (2016 – 2020)
• Stockport Education Centre – English B2 (2024)
• AQUAYNAS College – English B1 (2023)
• Level 3 Massage Therapist Certification, UK
Languages
• Ukrainian – Native
• English – B2
Additional Information
• Strong adaptability and willingness to learn.
• Passion for customer satisfaction and continuous improvement.
• Interested in expanding knowledge of billing systems and customer support strategies.
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The candidate's resume is posted at https://www.work.ua/resumes/13135882/