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VIKTORIIA BARAN
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Location: Lviv, Ukraine

About me Highly organized and detail-oriented, I excel in coordinating daily workflows, prioritizing
tasks, and consistently meeting deadlines. As an active and sociable individual, I
possess strong administrative, communication, and analytical skills. A fast-learner and
dedicated worker, I am eager to contribute to a friendly team environment where I can
further enhance and develop my professional skills.

Skills ● Customer service
● Communication skills
● Organizational skills
● Sales skills
● Attention to detail
● Problem-solving
● Software proficiency
● Multitasking
● Professionalism
● Teamwork
● MS–Office
● OS systems: Windows and MacOS

Work
Experience Operations Specialist, Logistics Company

Jul 2024 – Present, Lviv, Ukraine

● Overseeing the shipping process and ensuring timely deliveries.
● Communicating with English-speaking brokers and drivers to address
inquiries.
● Managing emails, resolving issues, and processing cargo documentation.
● Utilizing CRM systems to monitor and control logistics workflows.
● Providing feedback and creative solutions to ensure client satisfaction.
● Analyzing logistics processes to improve efficiency and optimize
workflows.
● Collaborating with the team to achieve operational goals and key
performance indicators (KPIs).
● Ensuring high levels of customer service and resolving non-standard
situations during deliveries.


Receptionist, Citadel Gastro Boutique Hotel

Jul 2022 - Jul 2024, Lviv, Ukraine

● Check-in and check-out of guests.
● Handling incoming calls and emails.
● Managing bookings and registrations.
● Processing room reservations and upselling additional hotel services.
● Calculating payments for accommodations and services rendered.
● Providing information and promoting hotel services.
● Assisting with the organization of conferences.
● Proficient in using the Servio Hotel Management program and CRM
system.
● Resolving any inquiries or issues that may arise during guests' stays.

Receptionist, Family Residence Boutique Hotel

Jul 2021 - Mar 2022, Lviv, Ukraine

● Handled reception duties including booking processing, guest registration and
room allocation.
● Provided information assistance to guests regarding hotel services and local
attractions.

Languages Ukrainian – native speaker
English – Upper-Intermediate

Education Ivan Franko National University, Bachelor
Sep 2018 - Jun 2022, Lviv, Ukraine

Additional Gym Goer: Enjoy hitting the gym regularly to stay fit and healthy.
information Self-Study Advocate: Love learning new things independently, always seeking to
expand knowledge and skills.
Passionate Singer: Passionate about singing and enjoy exploring different music styles.