Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/13209466/

Work experience

Bank Branch Economist

from 02.2022 to now (4 years 10 months)
Креді Агріколь, банк, Львів (Фінанси, банки, страхування)

Sales of banking products and services to individuals and premium clients.

Acquisition of new clients, including non-residents.

Building and maintaining relationships with VIP clients.

Completed the bank’s internal training program (“Internal Bank University”) with honors in premium client service.

Credit Manager

from 04.2017 to 02.2022 (4 years 11 months)
Center for Financial Solutions LLC, Львів (Фінанси, банки, страхування)

Client consultation and support.

Processing credit applications and verifying documentation.

Contract signing and debt repayment control.

Loan Specialist

from 09.2016 to 03.2017 (7 months)
Перший Український Міжнародний Банк (ПУМБ), Львів (Фінанси, банки, страхування)

Advising clients on financial matters and loan selection.

Preparing loan repayment schedules and drafting contracts.

Call Center Operator

from 02.2016 to 09.2016 (8 months)
ПриватБанк, Львів (Фінанси, банки, страхування)

Inbound customer service and support.

Providing detailed information on tariffs, services, and promotions.

Handling customer complaints and inquiries.

Education

Ivan Franko National University of Lviv

Master’s Degree in Psychology, Львів
Higher, from 2014 to 2015 (1 year)

Donetsk National University

Faculty of Philology, Psychology major (incomplete), Львів
Unfinished higher, from 2010 to 2014 (4 years)

Additional education and certificates

Professional HR Manager Provider: Genius.Space

2025

"Knowing How to Help" (Psychological First Aid) Provider: EdEra

2025

Psychology of Stress and Coping Strategies Provider: Prometheus

2025

"Chameleon" — Captivity Avoidance and Survival Psychology Provider: Prometheus

2026

Knowledge and skills

• Робота з клієнтами
• Стресостійкість
• Адаптивність
• Здатність до навчання
• Чесність
• Клієнтоорієнтованість
• Продаж банківських продуктів
• Бажання вчитися і розвиватися
• Знання офісних програм

Language proficiencies

English — above average

Additional information

🎯 Career Objective
To obtain a position in customer service within a reliable financial institution where I can apply over 8 years of banking experience, excellent communication skills, and a deep understanding of client needs, including working with VIP clients and non-residents.

🏆 Achievements
Maintained a VIP client portfolio of over 100 individuals.

Awarded by the bank for top performance in new client acquisition (2024).

Graduated with honors from internal premium banking training.