Надія

📍
Nadiia Zhaldak​ ​ ​ ​ ​

📞
Zgurivka, Kyiv Region, Ukraine
[open contact info](look above in the "contact info" section)​ ​ ​ ​ ​ ​

📧 [open contact info](look above in the "contact info" section)
🔗 t.me/morehopehere​ ​ ​ ​ ​ ​ ​ ​
​ ​ ​ ​ ​ ​

Professional Summary

Adaptable and multilingual sales and support professional with over 10 years of diverse
experience, including customer service, dispatching, remote sales, and administrative
operations. Proven ability to communicate clearly with clients, coordinate complex schedules,
manage CRM systems, and support business operations in both English, Ukrainian and
Russian-speaking environments. Dedicated to delivering seamless service, exceeding targets,
and keeping customer satisfaction at the forefront.

Core Competencies

Remote Sales & Lead Follow-Up

Dispatch & Scheduling Coordination

CRM Management (Google Calendar, Custom CRMs)

Phone, Email & Messenger Communication

Customer Support & Retention

Quote Preparation & Order Processing

Business Correspondence & Documentation
Basic Accounting & Billing

Trilingual: English (Fluent), Ukrainian (Native), Russian (Native)

Professional Experience

Dispatcher
Top Level Construction – Remote | Oct 2024 – Feb 2025

Handled incoming calls and Yelp leads

Scheduled estimates and managed technician calendars

Performed administrative tasks and errands remotely to support field operations

Sales Representative
Central Removals – Remote | Apr 2024 – Sep 2024

Converted leads and inquiries into confirmed bookings

Provided tailored moving quotes while ensuring pricing transparency

Managed follow-ups to ensure a smooth customer experience

Reservation Agent & Customer Service Representative
Via Lomah Spa – Remote | Feb 2024 – Apr 2024

Provided client support and scheduled reservations for a 5-star hotel spa

Managed CRM entries and calendars for a chain of 10 spa locations

Collaborated with hotel management and conducted monthly billing for therapists

Piano Teacher
Zghurivka Children’s Music School | Mar 2011 – Feb 2023

Taught piano to children aged 6–14, adapting methods to individual learning styles

Maintained academic records and coordinated with parents

Gained strong communication and organizational skills, along with side experience in content
writing, blogging, and book editing
Education

Kyiv National University of Culture and Arts (NAKKKM)
Bachelor’s Degree in Music Arts | 2013 – 2017

Mykolaichuk Institute of Screen Arts
Bachelor’s Degree in Screenwriting | 2008 – 2012

Technical Skills

Google Workspace
CRM Systems (custom)
Microsoft Office
Google Calendar / Shared Scheduling Tools

Languages

English: Fluent
Russian: Native
Ukrainian: Native

Availability & Preferences

Seeking: Remote full-time roles
Desired Role: Sales Representative, Dispatcher, Call Center / Customer Service
Expected Salary: $900–1,000/month or negotiable