Надія

Nadiia Zhaldak
Zgurivka, Kyiv Region, Ukraine | Remote (US-based teams)
Email: [open contact info](look above in the "contact info" section) | Phone: [open contact info](look above in the "contact info" section) | Telegram:
t.me/morehopehere

Professional Summary
Experienced Provider Relationship Specialist with over 10 years of combined experience in healthcare provider
support, telehealth operations, customer service, remote sales, dispatching, and administrative coordination. Strong
background in provider onboarding, scheduling management, and ongoing relationship support within US-based
healthcare environments. Proven ability to manage high-volume inbound and outbound communication, maintain
accurate provider data in CRM systems, and collaborate cross-functionally to ensure continuity of care and service
quality. Trilingual in English, Ukrainian, and Russian, with a patient- and provider-centered approach to remote
healthcare support.

Core Competencies
• Provider Relationship Management
• Healthcare Scheduling & Care Coordination
• Telehealth & Remote Operations Support
• Provider Onboarding & Retention
• CRM & Documentation Management
• HIPAA-Aware Communication Practices
• Inbound & Outbound Call Handling
• Issue Resolution & Escalation Support

Professional Experience
Provider Relationship Specialist – AstraGo (Remote, New York) | May 2025 – Dec 2025
• Served as primary point of contact for healthcare providers supporting telehealth and in-home services
• Coordinated provider onboarding, availability, and scheduling within internal systems
• Maintained accurate provider records, credentials, and communication logs in CRM platforms
• Resolved provider inquiries and escalations while ensuring continuity of service delivery
• Collaborated with internal operations and support teams to improve provider satisfaction and retention
Dispatcher – Top Level Construction (Remote) | Oct 2024 – Feb 2025
• Managed high-volume inbound calls and service requests
• Scheduled field technicians and coordinated daily calendars
• Provided remote administrative and operational support
Sales Representative – Central Removals (Remote) | Apr 2024 – Sep 2024
• Converted inbound leads into confirmed service bookings
• Prepared transparent quotes and managed follow-ups
• Maintained customer records and ensured service satisfaction
Reservation Agent & Customer Service Representative – Via Lomah Spa (Remote) | Feb 2024 – Apr 2024
• Scheduled reservations for a multi-location luxury spa operation
• Managed CRM entries and provider calendars across 10 locations
• Handled client support and monthly billing coordination

Education
Bachelor’s Degree in Music Arts – Kyiv National University of Culture and Arts (2013–2017)
Bachelor’s Degree in Screenwriting – Mykolaichuk Institute of Screen Arts (2008–2012)

Technical Skills & Languages
Google Workspace, Microsoft Office, CRM Systems, Scheduling Platforms, Shared Calendars
Languages: English (Fluent), Ukrainian (Native), Russian (Native)

Availability
Seeking remote full-time roles within US healthcare, telehealth, or provider network organizations.