Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13382305/

Work experience

Account manager

from 11.2022 to now (3 years 9 months)
GTS Transportation, Дистанційно (Транспорт, логістика)

- Manage up to 200+ monthly loads for U.S. clients — from booking to delivery confirmation
- Maintain communication with shippers, receivers, carriers, and internal teams
- Proactively handle urgent situations with minimal supervision, ensuring freight continuity
- Coordinate appointments, resolve accessorial issues, and maintain clean documentation flow
- Operate independently, balancing client satisfaction with internal efficiency

Business Development Executive

from 04.2021 to 10.2022 (1 year 7 months)
Everest Transportation Systems, LLC, Київ (Транспорт, логістика)

- Managed freight quoting and coordination for high-volume U.S.-based accounts.
- Developed a manual bid adjustment system based on mileage brackets, DAT trends, and real-time lane behavior — used to recover and grow previously inactive lanes.
- Coordinated appointments, handled issue escalation, and maintained communication across internal teams.
- Ensured accuracy in pricing, scheduling, and documentation.
- Resolved issues with late deliveries, denied loads, and compliance failures.
- Built strong working relationships with tracking, sales, and dispatch teams.

Customer Service Representative (Logistics, USA)

from 10.2020 to 04.2021 (7 months)
Homeland Transport, INC, Київ (Транспорт, логістика)

- Provided full-cycle dispatching and tracking for U.S. freight.
- Managed time-sensitive updates via phone and email.
- Assisted with issue resolution and documentation.
- Used Sylectus and ITS systems for tracking and carrier updates.
- Maintained consistent communication with internal teams and clients

Education

Київський університет імені Бориса Грінченка

Філологія (іспанська мова), Київ
Higher, from 2021 to 2023 (2 years)

Language proficiencies

English — above average