Ілля

Fomin Ilya
Sales & Customer Care Specialist

Berlin, Germany [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)

Front Desk & Sales Manager / Customer Support
NY Medical, Kletsman – New York 2023 - 2025
Skills Acted as the primary point of contact for patients, providing high-level customer
support and resolving a wide range of issues, including administrative, medical,
Problem-solving mindset and insurance-related inquiries
Correspondence
Fast data processing Built strong relationships with patients by actively listening, addressing concerns,
and offering tailored solutions – including handling difficult or conflict-prone
CRM & healthcare systems
situations professionally.
Communication expert
Excel & data analysis
Responsible for selling weight loss and wellness medications, guiding patients
Insurance handling
through the decision process, and handling payments.
Customer service & sales
WordPress & CMS tools Processed a large volume of medical records and insurance documentation with
Email & business writing high accuracy.
Workflow coordination
Multitasking under pressure Ensured smooth coordination between patients, doctors, and insurance providers,
Process optimization maintaining clear and structured communication.
Client relationship management
Supported internal team operations by identifying workflow bottlenecks and
proposing improvements.
Education
Founder & CEO — Rappants Brand
Mathematical Lyceum Self-employed
"Fontansky",Odesa, Ukraine 2022-2024
Founded and scaled a brand with international presence, managing the full
Odesa State Academy of Civil business cycle from design and production to global distribution.
Engineering and Architecture
(ODABA) Built and led a production facility, overseeing procurement, supply chain
management, and ensuring efficient, high-quality output.
Hartnackschule Berlin,
Germany Directed a team, assigned tasks, and optimized internal processes to maximize
productivity.

Secured B2B partnerships with retailers in Paris, Berlin, and Ukraine, expanding
the brand’s footprint across Europe.

France and Ukraine became the brand’s top-performing markets, with the
majority of sales coming from French customers.

Implemented detailed financial tracking and analysis to support decision-
making, control costs, and sustain profitability.

Managed both retail (B2C) and wholesale (B2B) channels, developing pricing and
sales strategies tailored to each market.
Languages About me

English – C1 (Advanced)
I am a highly responsible, detail-oriented, and punctual person with a
Russian – Native speaker strong sense of structure and organization.
German – B1 (Intermediate) In my previous roles, I worked with sensitive medical data, legal
Polish – B1 (Intermediate) documents, and financial records.
Tasks that demanded 100% precision, focus, and accuracy.
I have excellent communication skills and easily connect with people
from diverse backgrounds.
I approach challenges with initiative and perseverance.
Right now, I’m looking for an opportunity where I can fully realize my
potential, contribute meaningfully to the team, and grow professionally
within a supportive and dynamic environment.