Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/13550569/

Work experience

Customer support representative

from 04.2024 to 09.2025 (1 year 6 months)
Globy B2B, Remote (Marketing, advertising, and PR)

1) Handled an average of 50+ inquiries from global buyers and suppliers through live chat, email, and ticketing systems, maintaining a customer satisfaction rating above 90%

2) Facilitated connections between verified buyers and suppliers, improving lead conversion and repeat interactions.

3) Collaborated closely with the sales and supplier management teams to ensure accurate product listings and smooth onboarding for new clients.

4) Monitored and tracked customer feedback to identify recurring issues, escalating technical or compliance-related concerns to the product team for resolution.

5) Supported the verification process for new suppliers, ensuring profiles met company standards for reliability and authenticity.

6) Provided after on-boarding assistance for suppliers, helping them navigate the platform and optimize listings for better visibility.

7) Recognized by the team leads for maintaining exceptional professionalism and accuracy in customer communications.

Account manager

from 05.2023 to 03.2024 (11 months)
AB logistics, Remote (Transportation and logistics)

1. I was in charge of managing clients and serving as the main point of contact for clients, ensuring their logistics needs are met efficiently.

2. Overseeing the movement of goods, from pickup to delivery, and coordinating with operations, warehouse, and transport teams.

3. Handling delivery issues, delays, or damages quickly to maintain client satisfaction.

4. Negotiating rates, preparing service agreements, and ensuring compliance with client contracts.

5.Tracking shipment performance and preparing reports on delivery timelines, costs, and client satisfaction.

6. Identifying upselling or cross-selling opportunities to grow accounts and increase revenue.

7. Ensuring all shipping documents, customs requirements, and industry regulations are handled

Achievements:

I maintained 100% Client retention rate over 12months by delivery consistent service

I successfully onboarded and managed 8 new clients in 2 months.

Sales manager

from 02.2022 to 04.2023 (1 year 3 months)
Окаnna LLC, Remote (Wholesale, distribution, imports, and exports)

1. Identified potential customers
2. Presented and promoted company's services through cold calls, emails, text messages.
3. Keeping in touch with potential clients, addressing concerns and encouraging repeat businesses
4. Ensuring accurate and timely order placement and coordination with internal departments for fulfillment.
6. Providing ongoing support to existing clients.
7. Keeping records of sales activities, meetings, and client feedback for review by sales manager

Achievement
1. I always exceed my targets
2. I was awarded sales rep of the month two times one months.

Knowledge and skills

• Active sales
• Communicability
• Educability
• Direct sales
• Management of CRM
• B2B Sales
• Handling objections
• MS Outlook
• Active listening
• Business communication
• Data analysis
• Digital marketing

Language proficiencies

English — fluent