Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/13550569/

Work experience

Customer support representative

from 06.2022 to 04.2026 (3 years 11 months)
Globy B2B, Remote (Marketing, advertising, and PR)

1) Handled an average of 50+ inquiries from global buyers and suppliers through live chat, email, and ticketing systems, maintaining a customer satisfaction rating above 90%

2) Facilitated connections between verified buyers and suppliers, improving lead conversion and repeat interactions.

3) Collaborated closely with the sales and supplier management teams to ensure accurate product listings and smooth onboarding for new clients.

4) Monitored and tracked customer feedback to identify recurring issues, escalating technical or compliance-related concerns to the product team for resolution.

5) Supported the verification process for new suppliers, ensuring profiles met company standards for reliability and authenticity.

6) Provided after on-boarding assistance for suppliers, helping them navigate the platform and optimize listings for better visibility.

7) Recognized by the team leads for maintaining exceptional professionalism and accuracy in customer communications.

Customer support representative

from 03.2019 to 04.2022 (3 years 2 months)
PrimeEdge Group, Remote (Wholesale, distribution, imports, and exports)

Key Responsibilities:

1) Assisted customers with product inquiries, purchases, and after-sales support
2) Promoted products and services, identifying opportunities to upsell and cross-sell
3) Handled inbound and outbound customer interactions via phone, email, and chat
4) Resolved complaints and ensured customer satisfaction at every touchpoint
5) Processed orders, returns, and exchanges accurately
Maintained updated customer records and sales data
6) Collaborated with sales and marketing teams to meet revenue targets

Achievements:
1) Increased sales revenue by 30% through effective upselling and product recommendations
2) Maintained a 95% customer satisfaction rating across all service channels
Successfully handled 120+ customer interactions daily while meeting sales targets
3) Recognized as Top Sales Support Representative for exceeding monthly performance goals
4) Boosted repeat customer rate by 20% through excellent service and relationship management
5) Contributed to team exceeding quarterly sales targets consistently

Knowledge and skills

• Educability
• Direct sales
• B2B Sales
• MS Outlook
• Data analysis
• Digital marketing
• Communicability
• Honesty
• Punctuality
• Adaptability
• Attentiveness
• Handling objections
• Management of CRM
• Discipline

Language proficiencies

English — fluent

References

Dominion Okafor

Dominion Okafor

Sales Manager, Globy B2B

Additional information

Core Skills:

Sales Support & Upselling
Customer Relationship Management (CRM)
Communication & Negotiation
Conflict Resolution
Problem-Solving
Time Management
Product Knowledge & Promotion

Tools & Systems:

CRM Software (e.g. Zoho)
Microsoft Office Suite
Slack, For internal communication
Zoom: For meetings with customers and calls.
Ringostat for calls