Kennedy

Osegbo Kennedy Ugochukwu
Nigeria | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY

Detail-oriented and analytical Data Analyst with a strong foundation in healthcare,
customer service, and operational management. Recent medical graduate with a Data
Analyst certification, skilled in extracting insights from complex datasets using Excel,
SQL, Python, and Power BI. Proven experience in managing client relationships,
optimizing service delivery processes, tracking performance metrics, and utilizing
CRM and dispatch management software. Adept at combining critical thinking, data-
driven decision-making, and problem-solving skills to support business goals. Eager
to leverage analytical expertise and medical data literacy in a dynamic Data Analyst
Intern role.

SKILLS

 Data Analysis and Reporting
 Microsoft Excel (Advanced Functions, PivotTables, Data Cleaning)
 SQL (Data Querying and Database Management)
 Python (Pandas, NumPy, Matplotlib)
 Power BI (Dashboard Development and Data Visualization)
 CRM Management (Salesforce)
 Dispatch Management Software (DAT board, Service Scheduling and Tracking)
 Operational Efficiency and Performance Metrics Tracking
 Customer Relationship Management and Retention
 Problem-Solving and Root Cause Analysis
 Team Leadership and Staff Supervision
 Schedule Coordination and Optimization
 Emergency Response and Crisis Management
 Communication and Interpersonal Skills
 Adaptability and Critical Thinking
 Medical Data Literacy and Analytical Reasoning

CERTIFICATIONS

Data Analyst Certificate
Datafrik — Completed [2024]
Topics Covered: Data Analysis, SQL, Python for Data Analysis, Power BI, Data
Visualization Techniques.

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PROJECTS

Retail Sales Data Analysis

 Cleaned and analyzed a retail sales dataset to discover trends and patterns.
 Built interactive dashboards using Power BI and Excel to visualize sales
performance over time.
 Used SQL to extract insights from multiple tables, improving decision-making
recommendations.

Customer Churn Prediction (Capstone Project)

 Used Python (Pandas, Scikit-learn) to analyze customer behavior and predict
churn probability.
 Visualized key trends influencing churn using Matplotlib and Seaborn libraries.

EXPERIENCE

2022/01 – 2024/08 Customer Service Manager
Pro Dispatch
 Provided high-quality customer service by addressing client inquiries and
resolving issues promptly, achieving a 95% client satisfaction rate.

 Built and maintained strong client relationships, contributing to higher customer
retention rates.
 Supervised daily dispatch operations, guided a team to ensure timely and efficient
service delivery.
 Utilized dispatch management software to monitor, track, and update service
schedules, maintaining accurate records and ensuring seamless communication.
 Analyzed performance metrics and client feedback to identify areas for service
improvement, and implemented strategies that enhanced both client experience
and operational efficiency.
 Produced periodic reports summarizing operational KPIs, client concerns, and
service optimization efforts.

2021/07 – 2022/01 Dispatcher
Pro Dispatch
 Monitored schedules to confirm drivers performed stops correctly and on time,
achieving a 95% on-time delivery rate.
 Promoted a culture of safety among dispatch and field personnel, advocating
adherence to best practices.
 Resolved customer problems to enhance satisfaction and build loyalty.
 Coordinated driver schedules, provided regular updates to clients, and addressed
service concerns effectively.
 Resolved logistical challenges such as route adjustments and emergency delays,
demonstrating adaptability and quick decision-making.

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 Utilized dispatch software and tracking tools to optimize operations and improve
efficiency.

2020/01 – 2021/02 Customer Representative
Lifecell
 Handled customer inquiries and complaints professionally, ensuring quick and
effective resolution to maintain satisfaction.
 Accurately logged customer interactions in Salesforce CRM, ensuring up-to-date
records for seamless follow-up.
 Gained expertise in product knowledge and company policies to provide clear
and helpful information to customers.
 Maintained performance standards by meeting response time and resolution
targets consistently.
 Supported team operations by sharing insights and contributing to a positive,
customer-focused environment.

EDUCATION

Uzhhorod National University — Doctor of Medicine in Medicine, 2025

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