Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/11808321/

Work experience

Customer service representative

from 01.2022 to 12.2024 (3 years)
Pro Dispatch, Дистанційно (Транспорт, логістика)

- Delivered excellent customer service by addressing client inquiries and resolving issues quickly, achieving a 95% satisfaction rate.
- Built and maintained strong client relationships, improving satisfaction and retention.
- Supervised a team of dispatchers, ensuring efficient daily operations and timely service delivery.
- Used dispatch software to manage schedules, maintain accurate records, and enhance communication, while analyzing performance metrics to improve efficiency and client experience.

Education

Uzhhorod National University

Medicine & Surgery, Ужгород
Higher, from 2019 to 2025 (6 years)

Knowledge and skills

• Прямий продаж
• Старанність
• Холодний продаж
• Concentration
• Competent oral and written language
• Teamwork
• Creativity
• Ability to analyze
• Communicability
• Technical support for users
• Emotional intelligence
• Team management
• Ability to work in multitasking mode
• Keeping personnel records
• PC User

Language proficiencies

English — fluent

Additional information

I'm known for being a dedicated team player, encouraging collaboration and supporting my colleagues to achieve shared goals. I'm a clear and empathetic communicator, skilled in problem-solving, and committed to the success of the team. My motto is to embrace challenges as opportunities for personal growth, believing that success is a journey, not a destination.
I'm eager to find dynamic environments where creativity and initiative are valued. I'm dedicated to fostering positive team culture and making a meaningful impact. Ultimately, I'm excited about the growth opportunities that lie ahead within the company. Finally, I love to learn and apply what I have learnt Efficiently into my delignated/designated tasks.