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Honour Ekabua
Warsaw, Poland | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Professional Summary
Empathetic and results-driven Customer Service Representative with over 3 years of experience resolving high-volume customer issues across multiple platforms. Recognized for maintaining a 99% satisfaction rate and improving team onboarding by 30%. Proven ability to drive service quality, customer retention, and internal collaboration.
Skills & Tools
Customer Service | Conflict Resolution | Time Management | CRM Tools | Communication | Data Entry | Team Collaboration | Order Fulfillment | Microsoft Office | Social Media Support | Problem Solving | Training & Onboarding | Escalation Handling
Professional Experience
• Customer Service Representative (Remote)
2024
- Resolved 50+ daily inquiries across email, phone, and chat with professionalism and empathy, maintaining a 99% satisfaction rate.
- Analyzed customer feedback to implement 3+ process improvements, reducing complaint volume by 20%.
- Trained 5+ new recruits, improving onboarding speed and service delivery quality.
- Handled escalated issues with diplomacy, leading to a 95% first-contact resolution rate.
• Customer Service Representative – Wilztar Clothings and Brand
Calabar, Nigeria
- Provided product and order support to 30+ customers daily via live chat, phone, and email.
- Maintained accurate customer records, improving data reliability by 25%.
- Facilitated feedback-driven improvements that led to a 15% boost in customer satisfaction ratings.
• Secretary – Mr Promise Consultancy
Calabar, Nigeria
- Managed daily operations including scheduling, call handling (50+ calls/day), and documentation.
- Maintained office supply inventory and performed quarterly restocks, reducing delays by 30%.
- Supported performance tracking and reporting using Excel-based databases.
• Order Picker – Hunkemoller
08/2022 | Hilversum, Netherlands
- Scanned and packed orders with 100% accuracy, ensuring fast and error-free delivery.
- Collaborated with team members to meet high-volume order deadlines.
- Adhered to warehouse safety guidelines and handling protocols.
Awards, Certifications & Languages
• Award: Africa Day Celebration Lublin 2024 – Led teams in communication, marketing, and usher coordination; recognized by the President of Lublin.
• Participant: International Medical Student Conference, Cracow, 2023
• Languages: English – Fluent
References
Available upon request.