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Sherry

Customer support manager

Considering positions:
Customer support manager, Customer support representative, Customer support agent, English Speaking, Relationship manager
City:
Lviv

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‭Sherry Booth‬ ‭ olonka, Lviv, Ukraine 81131‬
S
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)

‭EXPERIENCE‬ ‭SKILLS‬

‭ old Bar Lemonade, LLC, Solonka Lviv‬
G ‭Customer Service‬
‭Assistant to the Head of the Enterprise‬
‭Incident Management‬
‭June 2024 - Present‬
‭Group Trainings‬
‭Company liaison, Office Management‬
‭Career Development‬
‭Costco Wholesale, Issaquah WA‬
‭Employee Engagement‬
‭IT Service Desk Supervisor‬ ‭Process Improvement‬
‭June 2017 - August 2018 & April 2021 - June 2023‬

‭Incident Management, Employee Engagement, IT Service Management, Career‬
‭ACHIEVEMENTS‬
‭Guidance, Real Time Adherence, and Process Improvement‬
‭ AFe Scrum Master‬
S
‭Certification - 2022‬
‭Membership Invoicing & Bulk Shop Card Manager‬
‭August 2018- April 2021‬ ‭Competent Communicator -‬
‭Creation and Quality Control of Membership Invoicing, Executive Reward‬ ‭Toastmasters Intl - 2017‬
‭Program, Bulk fulfillment of Shop Cards, Member History Request and was the‬
‭Costco Leadership‬
‭building’s Emergency Protocol Liaison‬
‭Development 101 - 2016‬

‭Accounting Supervisor‬ ‭VP of Education - Costco Travel‬
‭Toastmasters - 2016‬
‭September 2015 -June 2017‬

‭Accounts Payable, Accounts Receivable/Collections, Member Refunds,‬
‭Intercompany Journal Entries and End of Month Reconciliations‬
‭LANGUAGES‬

‭ DA INC, Woodinville WA‬
B ‭English‬
‭Accounts Payable Supervisor‬
‭April 2013- August 2015‬
‭ ull cycle AP, 1099 filings, Purchase Order reconciliation, Oracle 12 testing and‬
F ‭EDUCATION‬
‭implementation, Report development and process improvement‬
‭ arrant County College,‬
T
‭Radiant Global Logistics, Bellevue WA‬ ‭Arlington TX — Associate's‬
‭Degree (2006)‬
‭International Accounts Payable Manager(2011-2013) Domestics‬
‭and International Accounts Payable Trainer (2011-2013)‬

‭Night Shift Supervisor (2011)‬
‭Accounts Payable Associate (2008-2011)‬

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