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KATERYNA PALUN [open contact info](look above in the "contact info" section)

@katpalun (telegram)

Junior Project Manager Kateryna Palun

Dnipro, Ukraine

SUMMARY
Junior Project Manager with experience in project coordination, operations management, and cross-functional
communication across online education environments and digital marketing. Skilled in managing client
onboarding, stakeholder communication, scheduling, documentation, task coordination, and service delivery
within structured workflows. Skilled in managing multiple priorities while collaborating effectively with clients,
teams, and company leadership.
WORK EXPERIENCE February 2026 – May 2026

Grow Global Academy
Junior Project Manager
Client & Learning Coordination: Managed the full lifecycle of 40+ clients’ learning journeys, from lead
qualification and needs assessment to tutor matching, onboarding, and lesson launch.
Stakeholder Communication & Operations: Coordinated communication between students, tutors, sales, and
internal team while organizing schedules, platform access, communication channels, and online meeting
infrastructure.
Tutor Recruitment & Onboarding: Sourced, screened, interviewed, and onboarded over 30 teachers based
on client goals, language level, scheduling preferences, and industry-specific requests.
Student Support & Service Quality: Monitored attendance, engagement, and lesson continuity; resolved
scheduling, technical, and service-related issues while supporting retention through feedback collection and
quality assurance reviews.
Reporting & Administrative Support: Managed invoicing, payment tracking, operational documentation,
progress reports, onboarding materials, and internal guidelines for tutors and students.
Process Improvement & Cross-Functional Support: Contributed to process optimization, educational
content review, multilingual material verification, and operational support for company leadership.
ACHIEVEMENTS
Created onboarding guides and user instructions for internal platforms and online learning tools, reducing
repetitive support requests from students and tutors.
Conducted lesson quality audits by joining live classes, evaluating tutor performance, and providing
structured feedback to support consistent service standards.
Assisted company leadership with non-operational and research-related tasks, including finding corporate
gifts, preparing employee greetings, and internal analytics.
HARD SKILLS
Project Management Methodologies: Agile (Scrum, Kanban), Waterfall, SDLC
Tools: Jira, Worksection, Confluence, Notion, Miro, Trello, Figma, Google Workspace, Zoom, Microsoft
Teams
Documentation & Planning: Project Plan, Roadmaps, WBS, RACI Matrix, Gantt Charts, Burndown Charts,
Backlog Management
Recruitment: Searching for candidates on various platforms, conducting interviews and test lessons, and
onboarding successful candidates
SEO Basics: Website audits, market and competitor research, content publishing, Google My Business
management
Research & Analysis: Market analysis, competitor insights, usability assessments and recommendations,
analytical reporting
Languages: Ukrainian (native), English (upper-intermediate), Chinese (pre-intermediate), French (pre-
intermediate)
WORK EXPERIENCE June 2025 – October 2025

Penguin-team Digital Marketing Agency
Junior Project Manager
Project Coordination & Team Management: Managed projects in Worksection by setting up tasks, deadlines,
and responsibilities; distributed workloads across 3 SEO specialists and ensured timely delivery.
Client & Sales Support: Collaborated with the sales team to prepare commercial proposals, contracts, bank
accounts, invoices, and long-term work plans based on client needs.
Research & Analysis: Conducted website audits, competitor and market research (Ahrefs, Google
PageSpeed), usability analyses, and provided actionable insights for SEO/UX strategy improvements.
Content & Marketing Support: Assisted with SEO and SMM tasks (publishing content, updating texts,
managing Google My Business, translations, and content shootings), while reviewing and editing client-facing
documents for quality.
Four Seasons Restaurant May - December 2021
Waitrees
Provided high-quality service at banquets for 50+ guests.
Trained and mentored new team members, monitored performance, and ensured
service standards.
Proven ability to handle high-pressure situations effectively.
Developed strong interpersonal skills, troubleshooting, empathy, and adaptability.
EDUCATION October 2024 – March 2025

Project Management in IT
Beetroot Academy
Gained practical experience with creating user stories, setting up Jira boards, managing backlogs, and
facilitating team collaboration during simulated IT projects.
Developed a solid understanding of SDLC, Agile (Scrum/Kanban), and Waterfall methodologies, with hands-
on tasks including sprint planning and retrospectives.
Chinese and English Languages and Literatures September 2019 – July 2023
Oles Honchar Dnipro National University
Acquired language skills: English - B2, Chinese - A2, French - A2.
Gained advanced written and verbal communication skills in multilingual environments, including learning
proper documentation formatting in multiple languages.
Acquired time management and organizational skills by handling multiple coursework deadlines and
complex language tasks, applicable to task prioritization and project scheduling.