Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/13732951/

Work experience

Customer support representative

from 09.2024 to 04.2025 (7 months)
Private Medical Clinic, Ukraine, Remote (Telecommunications and networking)

》Communicated with patients in both English and local languages, helping schedule visits and explain procedures.

》Managed records and followed up with inquiries, maintaining a calm and professional tone in high-pressure settings.

》Helped streamline internal processes by spotting communication bottlenecks.

》Skills Gained: Client communication, problem solving, record management, confidentiality, English fluency.

Customer support representative

from 11.2023 to 04.2024 (5 months)
UpWorkers, Remote (Marketing, advertising, and PR)

1. Assisted with customer inquiries through chat and email, ensuring satisfaction and retention.

2. Worked independently on tight deadlines and across time zones.

3. Skills Gained: Written English, multitasking, customer care, time management.

Knowledge and skills

• Punctuality
• Educability
• Teamwork
• Hardworking
• Responsibility
• Honesty
• Attentiveness
• Online teaching
• Holding meetings in Zoom
• Google Meet
• MS Office
• Google Slides
• Notion
• Skype user
• MS Teams
• Fast typing
• Stress resistance
• Communicability
• Digital literacy
• Conflict-free
• Customer orientation
• Work with the database
• Virtual assistant
• Documentation management
• Calendar & Schedule Coordination
• Time Zone Coordination
• Organizedness
• Microsoft Copilot
• English language
• Data management

Language proficiencies

English — fluent